- Manage the lifecycle of Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans
- Create, maintain, and close benefit plans
- Process consumer forms and file data for employer configurations and plans
- Serve as an internal resource and troubleshoot questions
- Resolve issues and account discrepancies with internal departments, employers, and partners
- Solve cases and resolve tier 3 escalations
- Create, update, and maintain participant plans, balances, employer account balances, and employer plans and closings
- Process demographic, enrollment, and contribution files
- Facilitate peer training when requested
- Identify trends to improve plan administration
- Resolve internal and external department requests in a timely manner
- Collaborate across teams and departments to support a positive customer experience
- Create efficiencies and improve processes for employers, consultants, and third-party vendors
- Participate in continuous improvement, learning, knowledge sharing, special projects, team meetings, and one-on-ones
- Continually improve departmental workflow
- Maintain HIPAA-compliant policy practices
Requirements
- Strong understanding of benefits products, systems, files, and technical aspects
- Must adhere to security policies
- Maintain detailed knowledge of benefits functions
- Knowledge of product, file, and system troubleshooting
- Ability to resolve tier 3 escalations
- Ability to process demographic, enrollment, and contribution files
- Ability to maintain expected quality and performance metrics
- Must maintain attendance and punctuality standards
- Must participate in team meetings and one-on-ones via video and phone
- Must maintain policy according to HIPAA
Core Competencies
Demonstrates expertise in managing Flexible Benefits, Health Reimbursement Arrangements, and Health Savings Accounts while ensuring compliance with HIPAA policies. Proficient in processing demographic, enrollment, and contribution files, and resolving tier 3 escalations to enhance customer experience.
Highest-signal resume keywords
- Benefits Product Knowledge
- HIPAA Compliance
- Tier 3 Escalation Resolution
- Demographic File Processing
- Process Improvement
Hard Skills
- Benefits Management
- File Troubleshooting
- Plan Administration
- Data Processing
- Quality Metrics Maintenance
Soft Skills
- Collaboration
- Problem Solving
- Training Facilitation
- Customer Service
Industry Keywords
- Health Reimbursement Arrangements
- Health Savings Accounts
- Commuter Plans
- Consumer Forms Processing
- Internal Resource Support
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Benefit Operations Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
