- Handle incidents in 1st- and, in some cases, 2nd-level support
- Assist users with the use of hardware and software
- Document all activities in the Jira ticketing system
- Analyze and resolve issues in client, network, and workplace environments
- Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation solutions
- Carry out workplace relocations and hardware and software rollouts, including hardware refreshes, software distribution, and imaging
- Support network-related tasks
- Coordinate external service providers when required
- Work closely with IT colleagues
- Ensure compliance with security and regulatory requirements
- Participate in the daily IT service duty roster
Requirements
- Completed IT training, e.g. as an IT specialist for system integration, or an equivalent qualification
- Relevant professional experience in IT onsite or field service is also welcome
- Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Initial experience in server administration is advantageous
- Experience in client support, hardware diagnostics, and the replacement and setup of IT hardware
- Confident use of ticketing systems, such as Jira, and remote support tools
- Basic knowledge of TCP/IP, DHCP, DNS, and VLANs
- Initial experience with PowerShell, Wireshark, or the OSI model is advantageous
- Class B driver's license
- Willingness to occasionally work at additional locations
- Strong service and solution orientation, with a passion for direct user interaction
- Independent, structured, and reliable way of working
- Excellent communication skills, friendliness, and resilience
- Very good written and spoken German (C1)
- Interest in new IT technologies and professional development
- Willingness to undergo a security clearance check as part of the hiring process
Core Competencies
Demonstrates expertise in IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in using ticketing systems like Jira and ensuring compliance with security and regulatory requirements.
Highest-signal resume keywords
- Windows 10/11 Proficiency
- Microsoft 365 Knowledge
- Active Directory Management
- Client Support Experience
- Jira Ticketing System Usage
Hard Skills
- IT Support
- Hardware Diagnostics
- Server Administration
- TCP/IP Knowledge
- DHCP Understanding
- DNS Familiarity
- VLAN Knowledge
- PowerShell Experience
- Wireshark Familiarity
- IT Hardware Setup
Soft Skills
- Strong Service Orientation
- Excellent Communication Skills
- Reliability
- Friendliness
- Resilience
Certifications & Qualifications
- IT Specialist for System Integration
- Class B Driver's License
Industry Keywords
- IT Onsite Support
- Field Service
- Security Compliance
- Regulatory Requirements
- Workplace Relocations
Tools & Technologies
- Jira
- Remote Support Tools
- Ticketing Systems
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IT Field Service Technician in Berlin Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
