- Establish and enforce child support obligations of responsible parents
- Coordinate child support activities with legal, judicial, and public organizations
- Communicate child support obligations and necessary information to ensure obligations are met
- Communicate with clients and other constituents via telephone, email, correspondence, and direct contact
- Obtain details and document detailed information
- Perform other professional responsibilities as assigned by the supervisor
- Report to the Child Support Customer Services Representative Supervisor
- Support DCSS activities locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments
Requirements
- Must be fluent in both Spanish and English
- Bachelor's degree from an accredited college or university; or high school diploma/GED and two (2) years of direct job-related experience; or one (1) year of experience at the lower-level Child Support Customer Services Representative 1 (SST090) or position equivalent
- High school diploma/GED and two (2) years of direct job-related experience; or one (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent
- May be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks
- Educational credentials must be recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE)
- Must provide verified degrees, diplomas, and licensure where applicable
- May be required to assist in meeting department emergency responsibilities as a term and condition of employment
Core Competencies
Demonstrates expertise in establishing and enforcing child support obligations while effectively communicating with clients and coordinating with legal and public organizations. Proficient in both Spanish and English, with a strong focus on documentation and compliance.
Highest-signal resume keywords
- Fluency In Spanish And English
- Bachelor's Degree Or Equivalent Experience
- Child Support Enforcement
- Client Communication
- Documentation Skills
Hard Skills
- Child Support Obligations
- Paternity Establishment
- Support Order Modification
- Payment Collection
- Legal Coordination
Soft Skills
- Effective Communication
- Interpersonal Skills
- Detail-Oriented
Industry Keywords
- Child Support Services
- DCSS Activities
- Public Organizations
- Judicial Coordination
- Emergency Responsibilities
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Bilingual Child Support Customer Service Representative 2 Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
