- Utilize extensive business process expertise and experience to define and design customer solutions using the ServiceNow platform
- Ensure development efforts are well documented and delivered with quality
- Own the overall outcome of projects
- Coordinate with stakeholders to gather requirements
- Translate business requirements into technical specifications
- Assist with client demos, working sessions, and workshops
- Maintain documentation and Knowledge articles
- Contribute to projects and programs addressing future concepts, products, and technologies
- Serve as the single point of contact for sprint work for other BA/BPCs on the team
- Help direct more junior team members
- Assist with managing SDLC-related ceremonies
Requirements
- Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
- Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
- Able to discuss business requirements on integrations between ServiceNow and third party tools
- Certified System Administrator preferred
- Prior development and/or architecture experience strongly preferred
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Strong customer service skills
- Self-starter
- Able to travel of at least 25%
Core Competencies
Demonstrates expertise in defining and designing customer solutions using the ServiceNow platform, with strong functional knowledge across multiple ServiceNow suites. Capable of translating business requirements into technical specifications while ensuring quality documentation and project outcomes.
Highest-signal resume keywords
- ServiceNow Platform Expertise
- Business Process Experience
- Certified System Administrator
- Project Management Skills
- Strong Communication Skills
Hard Skills
- Business Process Design
- Technical Specification Translation
- SDLC Management
- Integration Discussion
- Documentation Maintenance
Soft Skills
- Presentation Skills
- Attention to Detail
- Customer Service Skills
- Self-Starter
- Situational Awareness
Certifications & Qualifications
- Certified System Administrator
Industry Keywords
- Business Process Management
- Stakeholder Coordination
- Client Demos
- Knowledge Articles
- Project Ownership
Tools & Technologies
- ServiceNow ITSM
- ServiceNow Suites
- Third Party Tools
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Business Analyst – ServiceNow Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
