Business Operations Systems Analyst

• Maintain a comprehensive, end-to-end understanding of complex transaction and data flows across enterprise platforms
• Analyze, design, implement, and govern system-based workflows and process solutions supporting billing, pricing administration, tax administration, merchant configuration, customer entitlements, settlement processing, and financial reconciliation
• Develop, implement, and monitor robust data controls to maximize configuration accuracy across integrated platforms
• Identify system gaps and logic discrepancies before they cause customer or financial defects
• Serve as the subject matter expert for the end-to-end operational system ecosystem
• Translate operational and contractual requirements into technical specifications
• Represent Operations in cross-functional solution design discussions
• Investigate non-standard, high-pressure operational errors involving multiple systems and data sources
• Lead root cause analysis and coordinate cross-functional corrective action plans
• Audit system configurations for alignment with contractual obligations, pricing structures, and regulatory tax requirements
• Partner with product and engineering teams to prioritize system enhancements and automated reconciliation tools
• Establish and track KPIs for system enhancements, process automation, and risk mitigation
• Lead change management initiatives supporting adoption of new system processes and workflow improvements

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field
• 5 to 8 years of related work experience leading system implementations, technical business analysis, or financial systems initiatives within a corporate environment
• Ability to deeply analyze complex system architectures, transactional data flows, and integrations
• Proven track record of handling \"non-standard\" or high-pressure situations, navigating ambiguous data environments, and performing multi-system root cause analysis
• Capability to operate with minimal supervision (\"management by exception\")
• Direct experience supporting enterprise billing systems, complex pricing administration, tax compliance platforms, or financial reconciliation architectures
• Extensive experience collaborating across matrixed corporate structures involving Product, Engineering, Corporate Finance, Risk and Operations
• Comfort leveraging analytical and diagnostic tools to synthesize multi-source data for pattern recognition
• Agentic Intelligence experience -- Preferred

Core Competencies

Demonstrates expertise in analyzing and implementing complex system workflows and data flows across enterprise platforms, with a strong focus on financial reconciliation, billing systems, and compliance. Proven ability to lead cross-functional teams in identifying system gaps and driving process improvements.

Highest-signal resume keywords

• System Implementation Leadership
• Technical Business Analysis
• Enterprise Billing Systems Support
• Root Cause Analysis
• Data Flow Analysis

ATS Optimization Keywords

Hard Skills

• System-Based Workflow Design
• Data Control Development
• Financial Reconciliation
• Tax Compliance
• Complex Pricing Administration
• Operational System Ecosystem Expertise
• KPI Tracking
• Change Management
• Multi-System Integration
• Contractual Requirement Translation

Soft Skills

• Analytical Thinking
• Problem Solving
• Collaboration
• Adaptability
• Communication

Industry Keywords

• Enterprise Platforms
• Transaction Flows
• Cross-Functional Collaboration
• Matrixed Corporate Structures
• Agentic Intelligence

Tools & Technologies

• Analytical Tools
• Diagnostic Tools
• Automated Reconciliation Tools