Business Systems Manager

• Lead the end-to-end lifecycle of key business systems, including enhancements, releases, upgrades, integrations, and production support
• Support day-to-day business processing needs for internal partners and external clients while advancing strategic initiatives
• Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues
• Maintain metrics, dashboards, and reporting for system uptime, defect trends, backlog, release readiness, and service quality
• Approve and oversee system management procedures and promote best practices and continuous improvement
• Recommend enterprise technology annual operating budget items and monitor departmental expenditures
• Analyze, design, and implement process improvements across enterprise teams
• Partner with business leaders on implementation, training, adoption, and ongoing support for enterprise systems
• Coordinate integrations across internal and external platforms, data flows, APIs, vendor systems, and enterprise services
• Evaluate business needs and recommend scalable solutions supporting growth, resilience, and client experience
• Evaluate return on investment and guide cost-effective solutions delivering measurable business value
• Plan and oversee testing to ensure quality, control, and implementation standards
• Build partnerships with functional leaders and deliver value-creating systems and applications
• Manage team capacity, resource planning, skills development, performance feedback, and work prioritization
• Improve business unit capabilities through innovative technologies and processes
• Recruit, develop, and retain talent to execute technology strategy and support corporate initiatives
• Build a culture of accountability, continuous learning, operational excellence, and practical problem-solving
• Ensure products and software platforms comply with federal regulations, internal controls, and data security standards

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Management Information Systems, Finance, or related area or equivalent experience
• 4+ years of experience managing and leading technology teams
• 4-6 years of senior technology operations or senior infrastructure support experience
• 4 years of experience with core banking solutions, such as Jack Henry or FIS
• Preferred 3+ years of experience with core banking, integration, or digital solutions such as jXchange, 4|sight, Q2 Digital Banking, Synergy, Teller Capture, Centrix, Terafina, or Verafin
• Experience with ServiceNow or similar solutions
• Technical proficiency with Microsoft Office suite
• Advanced Excel and Power BI skills
• Experience with AI and automation tools
• Experience supporting integration related to mergers and acquisitions
• Executive communication, leadership, influencing, and presentation skills
• Strong reporting and documentation skills
• Strong understanding of application lifecycle management, technology operations, and system governance
• Exceptional service orientation and client focus
• Demonstrated experience in the strategic use of technology to innovate business delivery
• Ability to analyze complex assignments requiring advanced or technical concepts
• Ability to work with technical and non-technical business owners
• Ability to perform duties and make decisions under frequent time pressures and within budget

Core Competencies

Demonstrates expertise in managing technology operations and leading teams to enhance business systems, ensuring compliance with regulations and delivering measurable business value through innovative solutions. Proficient in overseeing system management procedures, incident management, and process improvements while fostering a culture of accountability and continuous learning.

Highest-signal resume keywords

• Core Banking Solutions Management
• Technology Operations Leadership
• Integration and Digital Solutions Expertise
• Advanced Excel and Power BI Skills
• ServiceNow Experience

ATS Optimization Keywords

Hard Skills

• Core Banking Solutions
• Integration Solutions
• Application Lifecycle Management
• Process Improvement
• Incident Management
• Change Management
• Root Cause Analysis
• Data Security Standards
• Technology Strategy
• Budget Management

Soft Skills

• Executive Communication
• Leadership
• Client Focus
• Problem-Solving
• Team Development

Industry Keywords

• Business Systems
• Operational Excellence
• Continuous Improvement
• Federal Regulations
• Data Governance

Tools & Technologies

• Microsoft Office Suite
• Power BI
• ServiceNow
• AI Tools
• Automation Tools