Call Center Outreach Specialist, Initial Contact

• Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms
• Engage potential customers and overcome objections
• Facilitate three-way calls to reach necessary parties
• Transfer qualified leads to coordinators to finalize arrangements
• Work with the telemarketing team and Assistant Manager to meet outreach goals
• Accurately track results in internal systems
• Support evolving departmental needs through assigned duties
• Own the lead pipeline from initial contact and messaging through nightly callback scheduling
• Utilize proprietary software to organize outreach data and execute a consistent, high-frequency callback schedule

Requirements

• Flexibility to work a schedule that includes evenings
• Flexibility to work weekends or holidays if needed
• Previous call center experience in a similar high-volume environment is preferred
• Proven track record of establishing rapport and presenting information effectively to diverse customers
• Ability to adapt quickly to technical platforms or new learning systems
• Ability to effectively communicate and interact with others through telephone and personal contact

Core Competencies

Demonstrates strong communication and interpersonal skills to effectively engage potential customers and manage the lead pipeline. Proficient in utilizing proprietary software for data organization and callback scheduling in a high-volume call center environment.

Highest-signal resume keywords

• Call Center Experience
• Lead Pipeline Management
• Effective Communication
• Customer Engagement
• Proprietary Software Utilization

Soft Skills

• Flexibility
• Rapport Building
• Adaptability

Industry Keywords

• High-Volume Environment
• Telemarketing
• Outreach Goals

Tools & Technologies

• Internal Systems
• Proprietary Software