- Maintain accurate and up-to-date customer Accounts Receivable balances, including payment and credit applications
- Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
- Post and apply customer payments and update information in daily bank report spreadsheets
- Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
- Follow up on failed payments when necessary
- Monitor email and Zendesk tickets and respond to customer inquiries
- Provide customers with requested banking information in accordance with established procedures
- Assist with the overall Collections process, including ad hoc requests
- Review AR aging reports and investigate unapplied credits
- Maintain detailed records of unapplied funds and investigate outstanding or aged balances
- Collaborate with internal teams to resolve payment and account-related issues
- Ensure that all financial and customer information is handled accurately and in a timely manner
Requirements
- Bachelor's degree in Accounting, Finance, Business, or a related field
- 1–3 years of experience in cash applications, accounts receivable, or a similar finance‑related role
- Strong analytical and problem‑solving skills
- Excellent verbal and written English communication skills
- Upper‑Intermediate level of English
- Strong knowledge of MS Excel, PowerPoint, and Word
- Ability to communicate effectively with clients and internal teams
- Strong attention to detail and accuracy when working with financial data
- Comfortable working with multiple systems and handling several tasks simultaneously
- Proactive approach and willingness to learn new tools and processes
- Experience working in a Software as a Service (SaaS) environment preferred
- Experience with Intacct preferred
- Familiarity with payment platforms such as Stripe, Paya, or Braintree preferred
- Experience with Zendesk or other customer support/ticketing systems preferred
- Familiarity with Salesforce preferred
- Understanding of Accounts Receivable and Collections processes preferred
- Previous experience working with banking or payment‑related information preferred
Core Competencies
Demonstrates expertise in Accounts Receivable management, cash applications, and financial data accuracy, with strong analytical skills and effective communication abilities. Proficient in utilizing various financial tools and systems to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
- Accounts Receivable Management
- Cash Applications
- MS Excel Proficiency
- Zendesk Experience
- Attention to Detail
Hard Skills
- Accounts Receivable
- Cash Applications
- Financial Data Analysis
- Payment Processing
- Collections Process
- Bank Reconciliation
- Credit Application
- AR Aging Reports
- Unapplied Funds Investigation
- Payment Variance Resolution
Soft Skills
- Analytical Skills
- Problem‑Solving
- Effective Communication
- Proactive Approach
- Attention to Detail
Industry Keywords
- Accounts Receivable
- Collections
- Cash Application Processes
- Financial Reporting
- Customer Support
Tools & Technologies
- MS Excel
- MS PowerPoint
- MS Word
- Zendesk
- Intacct
- Stripe
- Paya
- Braintree
- Salesforce
- SaaS Environment
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Cash Applications Specialist – BPO Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
