Casualty Claims Manager

Responsibilities

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
• Responsible for oversight and management of large loss claims.
• Develops and enforces strategy for claims resolution.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
• Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
• Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
• Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
• Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends.
• Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system 'rules'.
• Manage and assign responsibilities on special projects as needed.
• Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
• Responds positively to direction and feedback regarding performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Requirements

• High School Diploma Or equivalent combination of training/experience required
• Bachelor’s Degree or equivalent combination of training/experience required
• 5+ years progressively relevant leadership experience required
• 5+ years experience managing P&C claims required
• Litigated claims handling experience
• Business Auto claims experience preferred
• Strong written and verbal communications, organizational and time management skills.
• Applied claims leadership skills.
• Proficient with MS Office suite of products.
• Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
• Strong presentation skills.
• Demonstrated knowledge of understanding relevant case law or claim related regulations.
• Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

Certifications & Qualifications

• High School Diploma
• Bachelor’s Degree
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