- Develop and lead the organizational change management strategy for the Finance Transformation program using ADKAR principles
- Maintain an integrated change roadmap aligned to program milestones and deployment waves
- Define change management success metrics and adoption KPIs, and report on them throughout the program
- Partner with executive sponsors to drive visible leadership engagement
- Identify organizational adoption risks and build mitigation plans
- Lead change impact assessments across corporate and venue operations
- Build stakeholder impact profiles and readiness plans for impacted functions
- Define business readiness criteria and run readiness reviews for deployment phases and rollout waves
- Track and report readiness metrics and support go/no-go decisions
- Partner with business leaders to close readiness gaps before go-live
- Own stabilization and adoption monitoring after go-live
- Build and lead the Change Champion Network
- Own audience-tailored communications, training programs, and adoption materials
- Measure training effectiveness and adoption through knowledge assessments and usage metrics
- Support adoption of new reporting capabilities and automation
- Own post-go-live reinforcement to sustain behavior change
- Work with the Program Owner, Senior Project Manager, finance process owners, FP&A, Corporate Technology, Human Resources, and venue leadership
- Present to the Steering Committee
Requirements
- 8+ years in organizational change management on enterprise technology programs
- At least one ERP implementation
- Experience driving adoption across a distributed or multi-site organization
- Working fluency in finance process
- Experience recovering adoption on a system already in production
- Ability to build and sustain a champion or super-user network
- Ability to report unfavorable readiness status to executive stakeholders under schedule pressure
- Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field
- Prosci, CCMP, or equivalent certification preferred
- Experience with Microsoft Dynamics 365 Finance and Operations preferred
- Experience in sports, entertainment, hospitality, or venue operations preferred
- Training content development and learning management system experience preferred
Core Competencies
Demonstrates expertise in organizational change management, particularly in enterprise technology programs, with a focus on driving adoption and readiness across multi-site organizations. Proficient in developing change management strategies, metrics, and training programs to ensure successful implementation and sustainability of new processes.
Highest-signal resume keywords
- Organizational Change Management
- ERP Implementation
- Change Impact Assessment
- Stakeholder Engagement
- Prosci Certification
Hard Skills
- Change Management Strategy
- Adoption Metrics
- Readiness Reviews
- Training Content Development
- Knowledge Assessments
Soft Skills
- Leadership Engagement
- Communication Skills
- Risk Mitigation
- Collaboration
Certifications & Qualifications
- Prosci Certification
- CCMP Certification
Industry Keywords
- Finance Transformation
- Corporate Technology
- Venue Operations
- Sports and Entertainment
Tools & Technologies
- Microsoft Dynamics 365 Finance and Operations
- Learning Management System
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Change Adoption Leader, Finance Transformation Arbeitgeber: Jobtailor
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