- Serve as primary point of contact for channel partners and dealers
- Coordinate Technical Support, Engineering, and other internal resources to resolve partner and customer issues
- Collaborate with dealers on pre-sales activities, Statements of Work, and design plans
- Facilitate quoting processes and discuss subscriber types and quantities for project upgrades
- Support project execution and facilitate engineering design discussions
- Keep Sales informed about issues and activity
- Resolve account, product licensing, payment-term, and internal-system inconsistencies with internal teams
- Coordinate on-site activities and logistics for major post-sale support projects
- Communicate with customer site leadership and internal teams
- Ensure third-party vendors meet customer site-specific safety training requirements
- Develop and communicate project plans, responsibility matrices, and communication plans
- Keep internal teams and management informed of project status and critical issues
Requirements
- Bachelor's Degree with 5+ years of experience in Project Management, Field Engineering, customer service, or customer support
- OR 7+ years of experience in Project Management, Field Engineering, customer service, or customer support
- Willingness to travel 25–50%
- Ability to work in Illinois, Texas, Colorado, or Arizona
- No relocation provided
Core Competencies
Demonstrates expertise in Project Management and Field Engineering, with a strong focus on customer service and support. Capable of coordinating cross-functional teams and managing complex project execution while ensuring effective communication with stakeholders.
Highest-signal resume keywords
- Project Management
- Field Engineering
- Customer Service
- Communication Skills
- Problem Resolution
Hard Skills
- Project Management
- Field Engineering
- Technical Support
- Quoting Processes
- Design Plans
- Project Execution
- Responsibility Matrices
- Communication Plans
Soft Skills
- Collaboration
- Customer Communication
- Team Coordination
Certifications & Qualifications
- Bachelor's Degree
Industry Keywords
- Channel Partners
- Dealers
- Pre-Sales Activities
- Safety Training Requirements
- On-Site Activities
- Logistics
#J-18808-Ljbffr
Channel Engagement Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
