- Translate Accident & Health strategy into disciplined enterprise execution
- Provide enterprise leadership across Claims, Cost Containment, Technology, Data and Operational Excellence
- Ensure operational and service performance meets or exceeds plan
- Drive expense efficiency while protecting service quality, customer experience and growth capabilities
- Lead process simplification, standardization, automation and continuous improvement
- Establish performance metrics, service levels, operational dashboards and execution governance
- Partner with business leaders to support profitable growth and strong customer and partner outcomes
- Own operating dimensions of the end-to-end customer and business-partner journey
- Build relationships with customers, distribution partners, administrators and other key relationships
- Provide executive leadership and oversight of Claims and Cost Containment
- Establish claims and cost-containment strategies, standards, benchmarks, controls and reporting
- Oversee claims partners, administrators and vendors, including complex and high-exposure claims
- Lead A&H Technology and Data roadmaps, investments, platforms, reporting and digital capabilities
- Increase use of technology, data, automation and AI to improve operations and customer experience
- Establish and lead cross-functional operational improvement initiatives
- Serve as strategic operating partner to the President and Executive Leadership Team
- Recommend operating model, investment and resource allocation decisions
- Build alignment, accountability, high-performing teams and scalable capabilities
Requirements
- Bachelor’s degree required; advanced degree preferred
- 15+ years of leadership experience within insurance or financial services
- Executive leadership experience across complex operational environments, including claims, technology and/or data
- Demonstrated track record of improving operational and financial performance
- Experience leading significant operational transformation, process improvement and technology-enabled change
- Experience building and leading high-performing teams
- Demonstrated experience improving customer or partner experience and building strong external relationships in a complex business environment
- Experience partnering with commercial, distribution and marketing leaders to translate operational capabilities into market-facing value
- Strategic, commercial and customer-focused mindset
- Strong operational and execution discipline
- Financial and analytical acumen
- Technology and data fluency
- Strong performance-management orientation
- Executive communication, relationship-management and influencing skills
- Ability to lead effectively across organizational boundaries
- Change leadership
- Customer journey and service-excellence orientation
- Strong external relationship-management and market-facing leadership capabilities
Core Competencies
Demonstrates extensive leadership in operational transformation and process improvement within the insurance or financial services sector, with a strong focus on enhancing customer experience and building strategic partnerships. Proficient in leveraging technology and data to drive efficiency and performance metrics across complex operational environments.
Highest-signal resume keywords
- Executive Leadership Experience
- Operational Transformation
- Customer Experience Improvement
- Financial and Analytical Acumen
- Change Leadership
Hard Skills
- Operational Performance Improvement
- Claims Management
- Cost Containment Strategies
- Process Simplification
- Data Analysis
- Technology Integration
- Performance Metrics Establishment
- Automation Implementation
- Strategic Planning
- Resource Allocation
Soft Skills
- Relationship Management
- Executive Communication
- Influencing Skills
- Team Leadership
- Customer-Focused Mindset
Industry Keywords
- Insurance
- Financial Services
- Operational Excellence
- Customer Journey
- Market-Facing Value
Tools & Technologies
- Operational Dashboards
- AI Technologies
- Digital Capabilities
- Data Reporting Platforms
- Automation Tools
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Chief Operating Officer, A&H Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
