- Provide daily support to Workers’ Compensation Claim Examiners for IMR, QME, and MSA requests
- Process and annotate medical records in physical and digital formats
- Access and manage claim files, legal documents, and insurance records via internal systems
- Respond promptly to subpoenas and client inquiries, ensuring first contact resolution
- Maintain and update client databases, input notes, and confirm profile information
- Deliver records through FTP, print, scan, and prepare digital files for online publishing
- Copy and archive files from CD, DVD, USB, and other media
- Handle medical records in accordance with HIPAA and confidentiality requirements
- Escalate client concerns or satisfaction feedback to management when necessary
- Perform additional duties as needed to support the department
Requirements
- High school diploma or equivalent required
- Minimum 1 year of administrative experience in an office setting preferred
- Proven ability to handle multiple priorities and meet tight deadlines with accuracy
- Strong organizational, verbal, and written communication skills
- Meticulous attention to detail and follow-through
- Independent, self-motivated work style with strong problem-solving ability
- Collaborative and adaptable with a client-first attitude
- General tech proficiency including MS Office, Adobe Acrobat, and database systems
- Dependable attendance and punctuality
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Knowledge of subpoenas, depositions, and affidavits is a plus
- Experience in multi-functional, multi-location environments is a plus
Core Competencies
Demonstrates expertise in managing Workers’ Compensation claims, including processing medical records and responding to client inquiries while adhering to HIPAA regulations. Proficient in utilizing various tools and technologies to maintain accurate client databases and deliver records efficiently.
Highest-signal resume keywords
- Workers’ Compensation Claims Support
- Medical Record Processing
- HIPAA Compliance
- MS Office Proficiency
- Strong Organizational Skills
ATS Optimization Keywords
Hard Skills
- Medical Record Annotation
- Database Management
- File Delivery via FTP
- Document Preparation
- Subpoena Knowledge
Soft Skills
- Verbal Communication
- Written Communication
- Attention to Detail
- Problem-Solving
- Client-First Attitude
Industry Keywords
- Workers’ Compensation
- IMR
- QME
- MSA
- Confidentiality Requirements
Tools & Technologies
- MS Office
- Adobe Acrobat
- Database Systems
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Claim File Services Representative Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
