- Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
- Assign and dispatch service requests to technicians via email and internal platforms
- Accurately enter and update assignments, notes, and scheduling details across multiple systems
- Track job status and ensure timely updates, including inspection schedules and completion milestones
- Proactively follow up on assignments, including addressing delays, rejections, or missing information
- Communicate with technicians, vendors, customers, and internal teammates throughout each job
- Maintain detailed, organized documentation
- Identify workflow gaps or inefficiencies and flag them for improvement
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- 1 or more years of customer service, dispatch, or administrative experience
- Excellent written and verbal communication skills
- High attention to detail and accuracy in data entry and documentation
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Comfortable navigating multiple software systems and email platforms at the same time
- Preferred: Experience in restoration, insurance claims, dispatch, or call center operations
- Preferred: Familiarity with CRM or job management platforms
- Preferred: Experience handling escalations or service recovery situations
- Ability to stay calm and focused when the volume picks up
- Self-starter who takes ownership and does not wait to be directed
- Detail-oriented approach to accuracy
- Ability to shift tone and approach depending on the audience
Core Competencies
Demonstrates strong customer service and communication skills while effectively managing multiple priorities in a fast-paced environment. Proficient in data entry and documentation with a detail-oriented approach, ensuring accuracy and timely updates across various systems.
Highest-signal resume keywords
- Customer Service Experience
- Dispatch Coordination
- Data Entry Accuracy
- Communication Skills
- CRM Familiarity
Hard Skills
- Data Entry
- Documentation Management
- Job Scheduling
- Service Request Dispatch
- Workflow Improvement
Soft Skills
- Empathy
- Attention to Detail
- Self-Starter
- Calm Under Pressure
- Adaptability
Industry Keywords
- Restoration
- Insurance Claims
- Call Center Operations
Tools & Technologies
- CRM Platforms
- Job Management Software
- Email Platforms
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Client Services Coordinator Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
