- Work strategically with client success management, clinical, and data analytics teams to support client satisfaction and service delivery
- Act as the client contact by telephone and email to resolve ongoing questions and issues
- Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams
- Assist with execution of the client communication plan
- Coordinate client review meetings, including document preparation and reporting
- Coordinate and participate in implementation calls, open enrollment events, vendor/benefit fairs, and other client meetings
- Work with the Client Success Executive on claims-data reporting and analysis to identify drug trends, financial performance, and cost-saving opportunities
- Use CRM and proprietary claims-adjudication software
- Adjust plan parameters as directed by the client or broker
- Provide reporting to clients, brokers, and TPAs
- Apply expert knowledge of TrueScripts proprietary programs
- Log, print, and mail ID cards when required
- Ensure accurate and complete CRM data input for new client enrollment
- Prepare client support documents
- Execute onboarding involving the client, broker, TPA, and data vendor
- Participate in introductory and enrollment meetings with employees
- Perform other duties assigned by the Client Success Executive
Requirements
- Applicants should reside in the Western half of the United States
- College degree or applicable experience preferred
- Capable of interfacing with TrueScripts clients to provide solutions to problems
- Must be proficient in all Microsoft Office Products
- Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail
- Ability to prioritize and have good organizational skills
- Capacity to multitask and adjust priorities based on business needs
- Ability to communicate and work under stress effectively while always maintaining confidentiality
- Self-motivated and able to work with little supervision
- Adaptable and able to take on different responsibilities periodically
- Willingness to learn business processes specific to the Pharmacy Benefit Management (PBM) industry
- Must possess a valid and current driver’s license
- Ability to travel up to 25% of the time if needed
- Client-facing presentation experience preferred
Core Competencies
Demonstrates expertise in client communication and support within the Pharmacy Benefit Management (PBM) industry, utilizing analytical skills to identify trends and improve client satisfaction. Proficient in Microsoft Office and CRM software, with strong organizational and problem-solving abilities.
Highest-signal resume keywords
- Client Communication
- Microsoft Office Proficiency
- CRM Software Experience
- Analytical Thinking
- Pharmacy Benefit Management Knowledge
Soft Skills
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Multitasking
- Adaptability
Certifications & Qualifications
- Valid Driver’s License
Industry Keywords
- Client Success Management
- Data Analytics
- Client Satisfaction
- Onboarding
- Claims-Data Reporting
Tools & Technologies
- CRM Software
- Claims-Adjudication Software
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Client Success Manager – Prescription Benefit Management Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
