Clinical Program Operations Lead

Responsibilities

• Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization
• Own day-to-day operational relationships with partner clinics, including operating reviews, issue resolution, escalation judgment, and follow-through
• Run live virtual clinic operations across scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage
• Own resource utilization across provider capacity, appointment slots, Care Coordinator time, and staffing coverage
• Drive patient acquisition and retention by strengthening referral habits, tracking funnel performance, identifying drop-off points, and improving referral-to-visit conversion
• Manage and coach Care Coordinators, including workload allocation, performance feedback, coverage planning, escalation support, and care coordination workflows
• Build scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows
• Partner cross-functionally with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams
• Support Luro Health's mission to expand access to evidence-informed, value-based telehealth care for underserved Medicare and Medicaid populations

Requirements

• 5-7 years of healthcare operations experience, ideally in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery
• Experience owning clinic performance, launch readiness, partner relationships, live operations, or complex day-to-day execution in a fast-moving environment
• Comfort running multiple center launches while also owning live operations
• People-management experience leading frontline clinical operations, care coordination, or similar operational teams
• Experience setting performance expectations, coaching managers or senior individual contributors where applicable, building accountability mechanisms, and improving team capacity
• Strong systems-building capability, including automations, dashboards, workflows, reporting pipelines, or AI-enabled tools designed and implemented personally
• Comfort using operational metrics to identify risks, improve workflows, and drive outcomes
• Clear communication, sound judgment, and ability to create structure while priorities, workflows, staffing models, and technology evolve
• Candidates based in NY, NJ, or PA preferred to support collaboration and periodic work with regional partner clinic sites

Core Competencies

Demonstrates expertise in healthcare operations with a focus on telehealth, including managing clinic performance, resource utilization, and patient acquisition strategies. Proven ability to build scalable systems and lead operational teams while ensuring high-quality patient experiences.

Highest-signal resume keywords

• Healthcare Operations Experience
• Clinic Performance Management
• People Management
• Systems-Building Capability
• Operational Metrics Analysis

Hard Skills

• Telehealth Operations
• Care Coordination
• Workflow Automation
• Dashboard Creation
• Performance Tracking
• Issue Resolution
• Resource Utilization
• Patient Acquisition Strategies
• Multi-Site Service Delivery
• Operational Readiness

Soft Skills

• Clear Communication
• Sound Judgment
• Coaching and Feedback
• Problem-Solving
• Adaptability

Industry Keywords

• FQHC
• Ambulatory Care
• Medicare
• Medicaid
• Value-Based Care

Tools & Technologies

• AI-Enabled Tools
• Reporting Pipelines
• SOPs
• Virtual Clinic Operations
• Scheduling Systems