Clinical Services Director

• Own the cadence and accountability infrastructure for NAPA client relationships




• Schedule and coordinate client meetings, stakeholder participation, and relationship touchpoints




• Track and document client engagement activity in the CRM and flag disengagement or dissatisfaction signals




• Prepare materials and briefings for executive conversations and client meetings




• Serve as the first point of resolution for operational issues in assigned markets, including staffing, payroll, scheduling, credentialing, and compliance matters




• Drive accountability across shared services and escalated issues outside the decision scope to the RVP




• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention




• Participate in candidate interviewing and provide white-glove onboarding support




• Track premium pay, vacancy trends, locum reliance, staffing-model risks, and operational breakdowns




• Provide operational and relational capacity relief to Regional Vice Presidents




• Prepare briefing materials, financial summaries, and meeting preparation; support strategic engagements and regional initiatives




• Identify unresolved situations and present structured recommendations to RVPs




• Identify and develop expansion opportunities within assigned client accounts




• Develop strategic plans for cross-credentialing and market-based clinical teams




• Surface opportunities involving new service lines, ASC development, volume growth, and contract expansion




• Monitor competitive dynamics and flag threats and opportunities




• Support multiple markets within a region or across regions based on need and strategic priority




• Own full P&L responsibility for the assigned market and support the operational and financial health of the portfolio

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field




• MBA or equivalent preferred




• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization




• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes




• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly




• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment




• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders




• Willingness and ability to travel frequently; expected 30–50% travel depending on market portfolio




• Hands-on experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)




• Experience supporting or leading new site implementations in a healthcare services environment




• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and client relationship management, with a strong focus on financial literacy and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing processes while driving client satisfaction and retention.

Highest-signal resume keywords

• Healthcare Operations Management




• Client Relationship Management




• Financial Literacy




• Clinician Recruitment Coordination




• Operational Efficiency

ATS Optimization Keywords

Hard Skills

• Healthcare Administration




• Account Management




• Clinical Services Administration




• P&L Management




• Client Engagement Tracking




• Operational Issue Resolution




• Strategic Planning




• Market Analysis




• Contractual Agreement Familiarity




• Multi-Site Coordination

Soft Skills

• Interpersonal Communication




• Written Communication




• Verbal Communication




• Trust Building




• Problem Solving

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration




• MBA or Equivalent Preferred

Industry Keywords

• Anesthesia Management




• Physician Practice Management




• Healthcare Services




• Client Satisfaction




• Retention Outcomes

Tools & Technologies

• Qgenda




• IPro




• Microsoft Dynamics




• CRM Platforms




• Scheduling Platforms