Clinical Services Director – Central VA

• Own the cadence and accountability infrastructure for NAPA client relationships
• Track and document client engagement activity, including chief meetings, administrator check-ins, and joint reviews
• Maintain accurate CRM records and flag client dissatisfaction risks or engagement issues
• Prepare materials and briefings for executive conversations
• Serve as the first point of resolution for operational issues including staffing gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations
• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services
• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
• Participate in candidate interviewing and provide white-glove onboarding support
• Track premium pay drivers, vacancy trends, and locum reliance
• Provide operational and relational capacity relief to Regional Vice Presidents
• Prepare briefing materials, financial summaries, and client meeting preparation
• Participate in FORC preparation, monthly financial reviews, and regional initiatives
• Develop expansion opportunities within assigned client accounts, including cross-credentialing and new service lines
• Monitor competitive dynamics and surface threats and opportunities
• Support multiple markets as assigned by strategic priority; achieve meaningful client and clinician face time
• Own full P&L responsibility for the assigned market
• Work through clinical, operational, and centralized service delivery leadership to achieve outcomes

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field required
• MBA or equivalent preferred
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration
• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes
• Strong financial literacy; ability to read site-level P&L, identify performance variances, and communicate financial risk clearly
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment
• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders
• Willingness and ability to travel frequently; expected 30-50% travel depending on market portfolio
• Preferred: hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)
• Experience supporting or leading new site implementations in a healthcare services environment
• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship management, financial literacy, and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing in a multi-site environment while driving retention and satisfaction outcomes.

Highest-signal resume keywords

• Healthcare Operations Management
• Client Relationship Management
• Financial Literacy
• Clinician Recruitment Coordination
• P&L Responsibility

Hard Skills

• Healthcare Administration
• Account Management
• Client Engagement Tracking
• Operational Issue Resolution
• Performance Variance Identification
• Credentialing Coordination
• Onboarding Workflows
• Site Implementations
• Contractual Agreement Familiarity

Soft Skills

• Interpersonal Communication
• Written Communication
• Verbal Communication
• Trust Building

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration
• MBA or Equivalent Preferred

Industry Keywords

• Healthcare Services
• Client Satisfaction
• Retention Outcomes
• Multi-Site Environment
• Financial Reviews

Tools & Technologies

• CRM Platforms
• Scheduling Platforms
• Practice Management Tools
• Microsoft Dynamics
• Qgenda
• IPro