Clinical Triage Nurse, RN – Wed-Sat

• Triage inbound sick calls from Medical Group patients
• Assess patient symptoms and provide appropriate medical advice
• Determine the level of care required and coordinate care with the care team
• Review clinical test results and summarize results for provider review
• Prioritize and respond to inbound phone calls, voicemails, and test results
• Conduct thorough telephone assessments using probing questions and the EMR
• Apply evidence-based guidelines to determine triage priority
• Identify crisis situations and connect patients with emergency services according to protocol
• Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up steps
• Make outbound calls to communicate provider orders
• Collaborate with care teams to complete follow-ups and promote quality outcomes
• Analyze results data and communicate findings to providers
• Enter patient results and quality metrics
• Address and elevate patient complaints, grievances, and concerns
• Participate in projects and quality improvement initiatives
• Perform additional duties assigned by the Clinical Triage Manager and/or Director

Requirements

• Graduate of approved or accredited nursing education program as a Registered Nurse
• Current valid RN license
• Must be able to obtain and maintain RN license within all service states within 6 months from hire
• Satisfactory completion of required nursing continued education requirements
• Ability to react decisively and quickly in urgent and emergent situations
• Strong comprehension of medical terminology and pharmaceuticals
• Demonstrated experience with multi-tasking
• Strong communication skills (written & spoken)
• Demonstrated proficiency in using electronic health records (HER) system
• Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
• Ability to work remotely and independently
• Knowledge of basic principles, practices, and techniques in primary healthcare
• Strong organizational skills and attention to detail
• Conflict resolution skills
• Familiarity with Medicare and Medicaid insurances and programs
• 2+ years of experience as an RN
• Contact center experience
• Nurse triage experience
• Experience in Aprima (EHR)
• Multistate License (MSL)

Core Competencies

Demonstrates expertise in patient triage, assessment, and care coordination, with a strong foundation in medical terminology and electronic health records. Proficient in crisis management and patient education, ensuring quality outcomes and effective communication with care teams and patients.

Highest-signal resume keywords

• Registered Nurse License
• Nurse Triage Experience
• Electronic Health Records (EHR) Proficiency
• Strong Communication Skills
• Multistate License (MSL)

ATS Optimization Keywords

Hard Skills

• Patient Assessment
• Crisis Management
• Medical Terminology
• Care Coordination
• Quality Metrics Analysis
• Evidence-Based Guidelines Application
• Conflict Resolution
• Multi-Tasking
• Health Maintenance Education
• Pharmaceutical Knowledge

Soft Skills

• Strong Organizational Skills
• Attention to Detail
• Effective Communication
• Independence
• Collaboration

Certifications & Qualifications

• Registered Nurse License
• Nursing Continued Education Requirements

Industry Keywords

• Medicare
• Medicaid
• Primary Healthcare
• Contact Center Experience
• Quality Improvement Initiatives

Tools & Technologies

• Aprima (EHR)
• Electronic Health Records (EHR) System