Collections Specialist – Solar Industry

Responsibilities

• Contact customers with outstanding balances and work with them to remit payment
• Process customer payments and investigate collections issues
• Manage a portfolio of accounts ensuring timely recovery of outstanding balances
• Leverage negotiation and persuasion skills for payment commitments
• De-escalate challenging situations using active listening and problem-solving
• Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve issues
• Document and track collections processes and activities accurately
• Enhance customer retention by explaining community solar benefits
• Perform skip tracing to locate hard-to-reach customers
• Deliver empathetic, solution-driven interactions prioritizing customer experience
• Collaborate within the team and share best practices
• Thrive in a fast-paced, goal-oriented environment
• Communicate effectively with other departments for case management
• Meet departmental KPIs, including dollars collected and call volumes
• Manage multiple daily tasks such as calls, inquiries, and Salesforce cases
• Clearly explain community solar benefits to customers

Requirements

• 3-5+ years of professional experience, in a collection role ideally in a solar industry
• Excellent communication skills, both verbal and written.
• Knowledge of Billing and Collections procedures.
• Experience with skip tracing tools and investigative techniques to contact customers.
• Passion for delivering excellent customer service and retention strategies.
• Proficient in Excel, typing, and computer navigation skills.
• Salesforce or similar CRM system experience required.

• You are self-motivated, self-starting, and self-assured!

• Attention to detail in client-facing communication.
• Ability to work effectively with diverse teams in a collaborative environment.
• Comfortable in working in a dynamic and growing environment.
• Prior customer service or call center experience required
• Accounts Receivable knowledge/experience
• Familiarity with Zuora or similar billing systems
• Hard Skills
• billing procedures
• collections procedures
• skip tracing
• customer service
• accounts receivable
• Excel
• typing
• computer navigation
• Soft Skills
• communication skills
• negotiation skills
• persuasion skills
• active listening
• problem-solving
• empathy
• collaboration
• self-motivation
• attention to detail
• adaptability
• Industry Keywords
• collections
• customer retention
• solar industry
• community solar benefits
• KPI
• goal-oriented
• dynamic environment
• Tools & Technologies
• Salesforce
• Zuora
• Internal Portal
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