- Serve as the primary liaison between the Enhanced Location Identification team, clients, and Records business units
- Monitor and manage multiple email inboxes while ensuring prompt and professional responses
- Provide high-level client support and maintain strong client relationships
- Proofread and distribute client communications to ensure accuracy, consistency, and professionalism
- Conduct detailed research to identify affiliations between healthcare providers and facilities
- Research and verify provider and facility addresses, contact information, and related data
- Utilize and maintain knowledge of all Lexitas operating systems and databases
- Track performance metrics and update spreadsheets and reports on a daily basis
- Support operational efficiency through data management and process improvements
- Collaborate with Account Managers and cross-functional teams to meet client expectations and business objectives
- Assist with presentations, coaching, and training initiatives as needed
- Perform additional duties and special projects as assigned
Requirements
- Minimum of one (1) year of experience in the legal services industry required
- Experience conducting research, managing client communications, or supporting operational workflows preferred
- Demonstrated proficiency with Microsoft Office applications, including Excel
- Proven ability to manage confidential information and maintain data accuracy
- Experience working in a deadline-driven environment with multiple competing priorities
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Ability to sit for extended periods and perform regular standing, walking, typing, reaching, talking, and hearing
- May require periodic travel
Core Competencies
Demonstrates expertise in client relationship management and operational support within the legal services industry, with a strong focus on data accuracy and effective communication. Proficient in utilizing Microsoft Office applications to enhance operational efficiency and support cross-functional collaboration.
Highest-signal resume keywords
- Client Relationship Management
- Data Management
- Microsoft Office Proficiency
- Research Skills
- Confidential Information Management
ATS Optimization Keywords
Hard Skills
- Data Accuracy
- Research
- Spreadsheet Management
- Performance Metrics Tracking
- Proofreading
Soft Skills
- Professional Communication
- Collaboration
- Time Management
- Problem Solving
Industry Keywords
- Legal Services
- Client Support
- Operational Workflows
- Healthcare Provider Research
Tools & Technologies
- Lexitas Operating Systems
- Microsoft Excel
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Communications Liaison Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
