Communications Specialist

Responsibilities

• Lead and assist in stakeholder training including content development, scheduling, teaching, regular updates of support materials, and writing monthly articles.
• Assist stakeholders with issues and provide in depth technical information on Share Point and other tools; understand and troubleshoot permissions as required.
• Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions.
• Manage development of new Share Point features with other intranet teams; including understanding technical user requirements, UI, governance requirements and launch implications.
• Develop and track Share Point metrics regarding usage, engagement, and customer satisfaction.
• Lead projects associated with workflow and email metrics tools; meeting with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, providing quarterly metrics.
• Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders via email, Zendesk ticketing system, Zoom, Teams, etc.
• Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications.

Requirements

• 5 to 7 years of industry experience.
• 3 to 5 years of in-depth knowledge of email analytics solutions (Polite Mail is a plus).
• 3 to 5 years of in-depth knowledge of Share Point web parts, lists, permissions, and workflows.
• 2 to 3 years of training experience.
• Technical college degree (BS or BA in Computer Science or Engineering is a plus).
• Excellent communication skills (oral and written).
• Ability to manage schedules, priorities and deadlines for multiple projects.
• Detail oriented, methodical.
• Ability to research technical questions.
• Ability to troubleshoot coding and application issues.
• Willing to learn and open to taking on new roles and responsibilities.
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