- Monitor public social platform discussions related to WES services
- Identify high visibility legacy threads and emerging discussions
- Track recurring questions or misunderstandings in community conversations
- Provide clear, factual responses to general questions about WES processes
- Correct misinformation or outdated narratives about WES
- Assess sensitivity and reputational risk before engaging in discussions
- Guide users toward official WES documentation and support channels
- Collaborate closely with Customer Service leadership to ensure alignment
- Maintain a credible, respectful, and professional presence representing WES
Requirements
- Bachelor’s degree in marketing or a related field or equivalent relevant work experience
- 3-5 years professional experience in online community management
- Strong written communication and judgment in public facing environments
- Deep understanding of customer experience, digital reputation, and online community dynamics
- Comfort working across Product, Marketing, Customer Service, and Communications teams
- High discretion, credibility, and sensitivity to brand trust
- Strong alignment with WES mission and values and demonstrates a growth mindset
- French-speaker (desired)
Core Competencies
Demonstrates expertise in online community management, with a strong focus on customer experience and digital reputation. Capable of providing clear communication and guidance while maintaining a professional presence in public discussions.
Highest-signal resume keywords
- Online Community Management
- Written Communication
- Customer Experience
- Digital Reputation
- French Language
Hard Skills
- Bachelor’s Degree
- Community Engagement
- Content Moderation
- Crisis Management
- Data Analysis
Soft Skills
- Judgment
- Discretion
- Credibility
- Sensitivity
- Collaboration
Industry Keywords
- WES Services
- Public Social Platforms
- Customer Service
- Brand Trust
- Growth Mindset
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Community Response and Engagement Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
