Auf einen Blick
- Aufgaben: Gestalte und liefere Beratungsprojekte, die Kunden helfen, den Wert der EHR-Plattformen zu maximieren.
- Unternehmen: Innovatives Unternehmen im Gesundheitswesen mit Fokus auf Kundenbindung.
- Vorteile: Wettbewerbsfähiges Gehalt, flexible Arbeitszeiten und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Umfeld mit großartigen Karrierechancen und Teamarbeit.
- Warum dieser Job: Verstärke dein Wissen in der Gesundheitsbranche und mache einen echten Unterschied für Kunden.
- Qualifikationen: Erfahrung in Kundenservice, Beratung und EHR-Systemoptimierung erforderlich.
Das prognostizierte Gehalt liegt zwischen 63000 - 77000 € pro Jahr.
- Design, scope, and deliver high-impact consulting engagements that help customers maximize the value of Qualifacts’ EHR platforms and improve operational performance
- Lead discovery, workflow assessment, system optimization, project planning, execution, and closeout activities for onsite and remote consulting engagements
- Develop clear recommendations, project plans, and customer-facing deliverables that translate operational needs into practical system, workflow, and adoption improvements
- Track, analyze, and report on customer satisfaction metrics, engagement outcomes, and consulting performance indicators to support continuous improvement
- Support non-recurring professional services revenue goals by accurately scoping work, tracking progress, and reporting results to Finance and leadership stakeholders
- Serve as a consultative subject matter expert for Customer Success, Product, Support, Training, Implementation, Sales, and Account Management teams in support of customer outcomes and strategic initiatives
- Ensure consulting offerings remain consistent, scalable, and aligned to customer needs, market expectations, product capabilities, and retention goals
- Partner cross-functionally to analyze product changes, operational impacts, customer needs, and enablement requirements that inform documentation, training, and best-practice guidance
- Communicate effectively with customers and internal stakeholders, including executive, operational, clinical, billing, and technical audiences
- Deliver outstanding service to internal and external customers through responsive communication, thoughtful analysis, and accountable follow-through
- Perform other duties as assigned.
Requirements
- Associate degree required; bachelor’s degree preferred; equivalent related experience may be considered in lieu of degree
- Extensive experience in the behavioral health, human services, or healthcare technology industry, including strong understanding of complex agency operations, clinical workflows, billing processes, and compliance requirements
- 5–7 years of directly related experience in customer success, consulting, implementation, training, support, operations, or EHR system optimization
- Prior experience with enterprise EHR application software, including design, configuration, workflow analysis, implementation, support, training, consulting, or optimization
- Strong proficiency with Microsoft Office, virtual meeting platforms, AI assistants, collaboration tools, and customer-facing presentation materials
- Core Competencies
Demonstrates expertise in EHR system optimization, customer success, and consulting within the behavioral health and healthcare technology sectors.
Capable of delivering high-impact consulting engagements, developing actionable recommendations, and ensuring alignment with customer needs and operational performance.
- Highest-signal resume keywords
- EHR System Optimization
- Customer Success Management
- Consulting Engagement Delivery
- Workflow Analysis
- Behavioral Health Industry Expertise
- ATS Optimization Keywords
- Hard Skills
- EHR Application Software
- Workflow Assessment
- Project Planning
- System Optimization??? No need the close tag incorrectly; fix: moet be
- System Optimization
- Data Analysis
- Performance Metrics Tracking
- Consulting
- Implementation
- Training
- Support
- Soft Skills
- Effective Communication
- Customer Service
- Analytical Thinking
- Collaboration
- Accountability
- Industry Keywords
- Healthcare Technology
- Behavioral Health
- Human Services
- Clinical Workflows
- Billing Processes
- Compliance Requirements
- Tools & Technologies
- Microsoft Office
- Virtual Meeting Platforms
- AI Assistants
- Collaboration Tools
- Customer-Facing Presentation Materials
- #J-18808-Ljbffr
Consultant, Customer Success - EHR platform Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
Wir glauben, dass du diese Fähigkeiten brauchst, um Consultant, Customer Success - EHR platform mit Bravour zu bestehen
EHR System Optimization
Customer Success Management
Consulting Engagement Delivery
Workflow Analysis
Behavioral Health Industry Expertise
EHR Application Software
Project Planning
