Contingent Workforce Customer Success Lead – Embedded Enterprise Client Program

• Own the Client Experience
• Serve as the primary day-to-day operational lead for assigned enterprise clients.
• Build trusted relationships with program sponsors, HR, procurement, hiring managers, and other stakeholders.
• Lead weekly operational meetings and maintain proactive communication.
• Ensure clients always have visibility into program status, priorities, and next steps.
• Represent GreenLight with professionalism, responsiveness, and sound operational judgment.
• Lead Worker Onboarding & Lifecycle Operations
• Own the worker onboarding experience from offer acceptance through successful program entry.
• Coordinate onboarding activities across GreenLight teams, including VMS operations, compliance, I-9 documentation, payroll, and support.
• Maintain visibility across every worker lifecycle event and proactively resolve issues before they impact the client.
• Coordinate seamless offboarding while ensuring complete documentation and compliance.
• Drive Worker Classification & Compliance Operations
• Coordinate worker classification workflows across internal and client stakeholders.
• Keep compliance activities moving efficiently and proactively identify bottlenecks.
• Partner with GreenLight's compliance specialists to resolve complex situations.
• Help enterprise programs operate consistently across multiple jurisdictions while maintaining a strong understanding of U.S. labor and contingent workforce practices.
• Own Operational Escalations
• Take ownership of operational issues from identification through resolution.
• Coordinate across departments to remove blockers and keep work moving.
• Ensure clients receive timely updates and clear communication throughout every issue.
• Maintain a "nothing falls through the cracks" approach to execution.
• Reporting & Program Visibility
• Produce recurring dashboards and operational reporting.
• Monitor program health and communicate trends, risks, and opportunities.
• Prepare reporting and insights for Quarterly Business Reviews.
• Help clients understand how their programs are performing and where improvements can be made.
• Improve Systems & Processes
• Work confidently across enterprise platforms and GreenLight's technology stack.
• Identify opportunities to simplify workflows and improve the client experience.
• Partner with Product and Engineering to provide structured product feedback.
• Improve SOPs, playbooks, templates, and operational documentation.
• Help build scalable operating processes that support future growth. AI is Part of the Job At GreenLight, we believe AI should make every employee more effective.
• We expect everyone—not just engineers—to use AI every day to improve the quality and speed of their work.
• You'll regularly use AI tools such as ChatGPT and other copilots to:
  • Draft and refine client communications.
  • Summarize meetings, tickets, and operational issues.
  • Analyze trends across onboarding, escalations, and reporting.
  • Improve documentation and knowledge sharing.
  • Automate repetitive tasks and improve operational efficiency.

Requirements

• At least 1 year supporting enterprise workforce programs, contingent workforce operations, HR Operations, customer success, or similar client-facing operational environments.
• Experience with EOR, AOR, worker classification, contingent workforce operations, or global workforce programs.
• Strong understanding of U.S. contingent workforce practices and labor-related operational processes.
• Excellent written and verbal communication skills with confidence working directly with enterprise clients.
• Strong organizational and project management skills.
• Comfortable working across multiple technology platforms and enterprise systems.
• Strong operational judgment with the ability to prioritize competing deadlines.
• High ownership, attention to detail, and the ability to thrive in a fast-moving environment.
• Regular use of AI tools such as ChatGPT in your daily work.

Core Competencies

Demonstrates expertise in managing client experiences and operational workflows within enterprise workforce programs, with a strong focus on compliance, communication, and process improvement. Proficient in utilizing AI tools to enhance operational efficiency and client interactions.

Highest-signal resume keywords

• Enterprise Workforce Programs Support
• U.S. Contingent Workforce Practices
• Operational Judgment
• Project Management
• AI Tool Utilization

ATS Optimization Keywords

Hard Skills

• Worker Classification
• Contingent Workforce Operations
• HR Operations
• EOR
• AOR
• Operational Reporting
• Compliance Documentation
• Onboarding Processes
• Lifecycle Management
• SOP Improvement

Soft Skills

• Excellent Communication Skills
• Strong Organizational Skills
• Attention to Detail
• High Ownership
• Ability to Thrive in Fast-Moving Environments

Industry Keywords

• Client Experience
• Operational Escalations
• Program Visibility
• Stakeholder Management
• Compliance Activities

Tools & Technologies

• AI Tools
• ChatGPT
• Enterprise Systems
• VMS Operations
• Operational Dashboards