Conversational UX Specialist

• Act as the primary resource for conversational AI design, influencing and aligning cross-team efforts to ensure an optimal user experience and alignment with business KPIs.
• Own the end-to-end quality of conversational UX design, ensuring flows are scalable, modular, and maintainable to support future business needs.
• Drive solution optimization by analyzing conversational designs and interaction data to identify broken processes and deliver measurable performance improvements.
• Ensure design decisions are technically viable by partnering with delivery teams and translating business needs into actionable, user-centric solutions.
• Maintain benchmarking of core KPIs across features, services, and relevant domain/industry verticals to identify optimization opportunities and uphold best practice.
• Design conversational flows that are scalable, modular, and maintainable, enabling efficient adaptation to future business needs.
• Translate complex business needs into actionable, user-centric design solutions that enhance user experience and achieve organizational objectives.
• Present design concepts effectively to business teams and stakeholders, advocating for user-first principles while aligning with company goals.
• Collaborate with project delivery teams to ensure design solutions are technically viable and optimized for the existing technology stack.
• Create and maintain comprehensive documentation of design decisions, conversational systems, and user flows to facilitate team alignment and future design projects.
• Track benchmarking for core KPIs across features, services, and relevant domain/industry verticals to compare performance and identify optimization opportunities.
• Analyze existing conversational designs to identify broken processes, propose fixes, and implement optimized solutions.
• Evaluate user interactions and conversation data to uncover areas for improvement, enhancing bot performance and user satisfaction.
• Leverage insights from data analysis to drive continuous, iterative optimization of conversational experiences.
• Stay informed about the latest trends, best practices, and principles in conversational AI design to deliver cutting-edge, accessible, and functional solutions.

Requirements

• Bachelor's degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent professional experience.
• Proven experience in UX design and/or requirements analysis, design, and optimization of Conversational AI systems, with a strong understanding of conversational UX principles and best practices.
• Skilled in crafting clear, engaging, and natural dialogue for conversational interfaces (copywriting proficiency).
• Excellent command of spoken and written English.
• Exceptional communication skills, with the ability to work effectively in customer-facing roles.
• A passion for user experience, with strong design sensibilities and deep empathy for end users.
• Ambition, enthusiasm, and a growth mindset, coupled with strong analytical and creative thinking abilities.
• Meticulous attention to detail and the ability to deliver high-quality work within tight deadlines.
• Highly organized and capable of managing solo or collaborative assignments effectively.
• Comfortable working in a fully remote, digital-first environment.
• Nice to have:
• Hands-on experience designing UX for AI-driven bots, including chatbots and voicebots, or familiarity with Generative AI solutions.
• Experience with conversational automated dialogue systems (voice or chat-based); production-level knowledge of NLU/NLP solutions is a strong plus.
• Proficiency in additional languages such as Spanish, French, and/or German.

Core Competencies

Demonstrates expertise in Conversational AI Design, focusing on user-centric solutions that align with business KPIs. Proficient in analyzing interaction data to optimize conversational experiences and enhance user satisfaction.

Highest-signal resume keywords

• Conversational AI Design
• UX Design
• Data Analysis
• Copywriting Proficiency
• NLU/NLP Solutions

ATS Optimization Keywords

Hard Skills

• Conversational UX Principles
• Design Optimization
• User-Centric Design Solutions
• Scalable Conversational Flows
• Benchmarking Core KPIs
• Documentation of Design Decisions
• Conversational Automated Dialogue Systems
• AI-Driven Bot Design
• Generative AI Solutions
• Interaction Data Analysis

Soft Skills

• Exceptional Communication Skills
• Attention to Detail
• Organizational Skills
• Analytical Thinking
• Creative Thinking

Industry Keywords

• User Experience
• Customer-Facing Roles
• Digital-First Environment
• Conversational Interfaces
• Voicebots
• Chatbots