Creative Project Manager, Workflow Coordinator – 2nd Shift

• Act as primary day-to-day liaison between clients and internal creative teams
• Manage projects, including scheduling, estimating, obtaining job detail information and job tracking
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
• Assemble appropriate resources/departments required to successfully implement the client's projects
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively manage multiple timelines and projects at various stages of a project life cycle
• Peer Proof creative to ensure the accuracy of specifications
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations
• Demonstrate understanding in each area of Creative Services
• Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed
• Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required
• Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects
• Track and report on quality metrics and strategize with the client to develop customer loyalty
• Trains other employees as needed
• Perform other related duties and participate in special projects as assigned.

Requirements

• Bachelor's degree in area relative to the business
• Minimum 5 years of relevant experience in a similar client facing position
• Background in the Design and/or Banking industry preferred
• Excellent computer skills; ability to learn new programs, and ability to provide basic troubleshooting
• Must be proactive, collaborative, driven, and seek excellence in the execution of tasks
• Experience in utilizing continuous improvement tools to create and track metrics
• Complete understanding of the "Big Picture" which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions
• Ability to interpret and understand clients’ expectations and guide creative teams
• Strong project-management skills, organizational skills, and time-management skills
• Proven track record with strong and effective client relationships and solution delivery
• Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding
• Ability to manage multiple projects across multiple timelines in a dynamic environment
• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side
• Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability
• Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat)
• Must have the ability to work independently and manage high volumes of information during high-stress situations.

Core Competencies

Demonstrates strong project management and organizational skills, effectively managing multiple client projects while ensuring adherence to timelines and budgets. Proficient in utilizing administrative software and fostering excellent client relationships through proactive communication and problem-solving.

Highest-signal resume keywords

• Project Management
• Client Relationship Management
• Microsoft Office Suite
• Adobe Creative Suite
• Continuous Improvement Tools

Hard Skills

• Project Management
• Data Tracking
• Job Management Software
• Creative Services Understanding
• Metrics Tracking

Soft Skills

• Excellent Communication Skills
• Interpersonal Skills
• Proactive Problem-Solving
• Collaboration
• Time Management

Industry Keywords

• Design Industry
• Banking Industry
• Customer Service
• Creative Team Liaison
• Client Expectations

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Access
• Adobe InDesign
• Adobe Illustrator
• Adobe Photoshop
• Adobe Acrobat