Customer Account Administrator

• Country: United States of America
• Position Role Type: Remote

U. S. Citizenship Required: U. S. citizenship is required for this role.

• Security Clearance: Not Required
• Overview

Reporting to the Manager of Customer Service, the Customer Account Administrator manages overall customer accounts including purchase order management, forecast input, pricing review, open order review, contract review, returns processing and customer issue resolution.

The Customer Service Representative is the focal point to the customer.

What You Will Do

• Responsible for the full life cycle of customer purchase orders (receive, review, approve, process, follow‑up, invoice, complete file).
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer contacts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Manage large amounts of incoming phone calls and emails from internal and external customers.
• Analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts.
• Serve as liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
• Conduct special studies, investigations and analyses and prepare related reports.
• Interact daily with Sales, Supply Chain/Logistics, Production and India counterparts.
• Make occasional evening or early morning calls to align and coordinate with international customers.
• Perform other related duties as required.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience, or an Advanced Degree and minimum 3 years of experience.
• Proven customer support experience or experience as a Client Service Representative.
• Proficient in MS Office products (Word, Excel, Power Point, Project, etc.).
• SAP knowledge and experience is required.

Qualifications We Prefer

• Aerospace industry experience.
• Project Management experience working in cross‑functional teams.
• Remote Work Details
• Employees working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
• If you live within a reasonable commute of a Collins site, your manager will discuss whether there is a degree of onsite presence associated with this role.

What We Offer

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more.

Compensation

Salary range is a good faith estimate representative of all experience levels.

RTX considers several factors such as role, function, responsibilities, candidate’s experience, location, education, and key skills.

Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and collective‑bargaining agreement.

Payments under these programs are not guaranteed and are dependent on various performance factors.

RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

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