Customer Care Representative – Billing

• Handle a high volume of inbound customer calls regarding invoices, payments, account balances, credits, refunds, and billing transactions
• Deliver exceptional customer service while maintaining professionalism, empathy, and accuracy
• Review customer account information and process payments accurately and efficiently
• Navigate multiple systems simultaneously while assisting customers over the phone
• Document customer interactions, account updates, and resolutions within company systems
• Maintain and update customer information, including account details, contact information, and account preferences
• Research billing concerns and work toward timely and accurate resolution in accordance with company policies and procedures
• Use active listening, problem-solving, and communication skills to identify customer needs and provide effective solutions
• Resolve customer concerns professionally while promoting customer satisfaction and retention
• Escalate complex billing issues through appropriate channels when necessary
• Meet individual and team performance expectations related to quality, productivity, attendance, customer experience, and call handling metrics
• Maintain confidentiality of customer information and comply with company policies and procedures
• Work effectively in a team environment to support departmental and organizational goals

Requirements

• High school diploma or equivalent required
• Six months or more of customer service, call center, billing support, or related experience preferred
• Ability to work in a fast-paced, phone-based customer service environment with frequent customer interactions throughout the workday
• Proficiency with computer applications and the ability to navigate multiple systems simultaneously while speaking with customers
• Strong verbal and written communication skills
• Commitment to delivering exceptional customer service through appropriate follow-through, urgency, and accountability
• Strong time management, organizational, and prioritization skills
• Ability to maintain a high degree of accuracy and attention to detail
• Ability to learn new processes, systems, and procedures quickly
• Strong problem-solving skills and ability to handle customer concerns professionally
• Ability to work effectively both independently and as part of a team
• Must comply with drug-free workplace requirements
• Must meet lawful workforce requirements through the E-Verify hiring process

Core Competencies

Demonstrates strong customer service skills with a focus on accuracy, problem-solving, and effective communication. Proficient in navigating multiple systems while maintaining professionalism and confidentiality in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Call Center Support
• Problem-Solving Skills
• Verbal and Written Communication Skills
• Time Management Skills

ATS Optimization Keywords

Hard Skills

• Payment Processing
• Account Management
• Billing Transactions
• Data Entry
• System Navigation

Soft Skills

• Active Listening
• Empathy
• Organizational Skills
• Attention to Detail
• Team Collaboration

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Satisfaction
• Call Handling Metrics
• Confidentiality
• E-Verify Compliance
• Drug-Free Workplace

Tools & Technologies

• Computer Applications
• Customer Relationship Management Systems