- Lead, motivate, and develop an operational Customer Care team
- Ensure an excellent customer experience from initial inquiry through order processing to final resolution
- Manage daily operations and monitor relevant KPIs and SLAs
- Handle escalations and key accounts through transparent, solution-oriented communication
- Take responsibility for order handling, including order entry, schedule monitoring, and coordination with Logistics, Service, and internal stakeholders
- Continuously optimize processes throughout the customer journey, including digitalization and efficiency improvements
- Work closely with Sales, Engineering, Product Management, and Finance
- Provide operational support in day-to-day business, including complex customer inquiries
Requirements
- Completed degree or comparable professional training—ideally with a technical, commercial, or operations focus
- Leadership experience or a strong leadership profile gained in an operational environment (Customer Care, Service, Logistics, Order Processing, Production, or similar)
- Strong customer focus
- Excellent communication and problem-solving skills
- Enjoy organizing and developing operational teams and shaping processes
- Confident handling of basic performance metrics (KPIs, SLAs) and digital tools
- Very good German and good English language skills
Core Competencies
Demonstrates strong leadership in managing operational Customer Care teams while ensuring excellent customer experiences and optimizing processes. Proficient in handling KPIs, SLAs, and fostering collaboration across departments.
Highest-signal resume keywords
- Leadership Experience
- Customer Focus
- KPI Management
- Process Optimization
- Bilingual Communication
Hard Skills
- Order Processing
- Performance Metrics
- Digital Tools
- Operational Support
- Schedule Monitoring
Soft Skills
- Problem-Solving
- Organizational Skills
- Team Development
- Communication Skills
Certifications & Qualifications
- Completed Degree
- Professional Training
Industry Keywords
- Customer Care
- Service
- Logistics
- Operations
- Order Handling
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Customer Care Team Lead Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
