Responsibilities
- Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.
- Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks.
- Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support.
- Oversee customer‑related administrative duties, including data entry, operational reporting, and assisting with student programming and scheduling.
- Lead strategic initiatives such as partnership development, community events, enrollment optimization, and cross‑functional process improvements.
Qualifications
- 5+ years of experience in customer success, customer support, account management, or marketing.
- Exceptional empathy and communication skills, with a proven track record of building long‑term community relationships.
- Highly proactive in transforming customer insights into operational improvements, with a solution‑oriented mindset.
- Purposeful, results‑driven, and highly accountable to deadlines and commitments.
- Deeply receptive to feedback, continuously learning, and dedicated to working as a collaborative team player.
- Extensive experience navigating or working within the NYC parenting or education market is highly preferred.
Customer Happiness Manager Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
