- Receive, enter, and review incoming orders for beer and promotional materials from beverage wholesalers and hospitality customers
- Check product availability in SAP in close coordination with Supply Chain, Bottling, and Network Logistics
- Ensure the timely execution of promotional campaigns and agreed delivery dates in collaboration with Sales, Procurement, and the Promotional Materials Warehouse
- Manage end-to-end customer communication regarding supply shortages via telephone and written channels
- Proactively inform customers about the current delivery status
- Process complaints, returns, and credit notes to ensure fast, solution-oriented, and customer-focused resolution
- Create, maintain, and update customer master data, terms and conditions, and delivery agreements in SAP and CRM systems
Requirements
- Successfully completed commercial training, a degree in business or economics, or a comparable qualification
- Initial professional experience (approximately 1-2 years) in order processing, Customer Service, Supply Chain, or a comparable role
- Good understanding of Order-to-Deliver process chains, from procurement from suppliers through delivery to customers
- Proficient in SAP ERP
- Knowledge of SAP EWM and SAP TM is a plus
- Good knowledge of standard MS Office applications, particularly Excel, Outlook, and Word
- Strong customer and service orientation
- Structured and independent approach to work
- Excellent communication skills, ability to work in a team, and strong organizational skills
- High level of initiative and a solution-oriented mindset and approach to work
Core Competencies
Demonstrates expertise in Order Processing and Customer Service, with proficiency in SAP ERP and a solid understanding of Order-to-Deliver process chains. Strong communication and organizational skills support effective customer engagement and resolution management.
Highest-signal resume keywords
- SAP ERP Proficiency
- Order Processing Experience
- Customer Service Orientation
- Order-to-Deliver Process Knowledge
- MS Office Proficiency
ATS Optimization Keywords
Hard Skills
- Order Processing
- Customer Master Data Management
- Complaint Resolution
- Delivery Agreement Management
- Supply Chain Coordination
Soft Skills
- Strong Communication Skills
- Team Collaboration
- Organizational Skills
- Solution-Oriented Mindset
- Initiative
Certifications & Qualifications
- Commercial Training
- Degree in Business or Economics
Industry Keywords
- Beverage Wholesalers
- Promotional Campaigns
- Hospitality Customers
- Supply Chain Management
- Customer Communication
Tools & Technologies
- SAP EWM
- SAP TM
- CRM Systems
- MS Excel
- MS Outlook
- MS Word
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Customer Service and Order Management Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
