- Analyze and optimize global customer service processes
- Identify opportunities for digitalization, automation, and the use of artificial intelligence
- Capture, structure, and prioritize the requirements of international customer service teams
- Translate requirements into sustainable digital solutions
- Design, develop, and implement AI-powered applications
- Design and continuously optimize digital assistant solutions, knowledge platforms, automations, and reporting and performance solutions
- Intelligently use and connect information from business and IT systems to improve data quality and transparency
- Conduct practical evaluations and effectiveness analyses
- Deliver training sessions and workshops and enable international teams to use new solutions effectively
Requirements
- Degree in business information systems, data science, AI, digital business, or a comparable qualification
- Understanding of customer service, sales back-office, and business processes
- Interest in AI, digitalization, automation, and process optimization
- Experience with SAP, CRM systems, and digital tools
- Analytical and structured approach to work, combined with strong problem-solving skills
- Knowledge of process analysis, data analysis, reporting, dashboards, and KPI analysis
- Strong communication skills and experience facilitating workshops, delivering training, and collaborating with international teams
- Very good command of German and English
Core Competencies
Demonstrates expertise in analyzing and optimizing customer service processes through digitalization and automation, with a strong focus on AI-powered applications and effective training delivery for international teams.
Highest-signal resume keywords
- Degree In Business Information Systems
- Experience With SAP
- Knowledge Of Process Analysis
- Strong Communication Skills
- Very Good Command Of German And English
Hard Skills
- Data Analysis
- KPI Analysis
- Process Optimization
- Digital Solutions Development
- AI-Powered Applications Design
Soft Skills
- Analytical Approach
- Problem-Solving Skills
- Facilitating Workshops
Industry Keywords
- Customer Service Processes
- Digitalization
- Automation
Tools & Technologies
- CRM Systems
- Digital Tools
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Customer Service Process & AI Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
