Customer Service Representative B2C FinTech

Responsibilities

• Handle requests from regulatory authorities and courts carefully and accurately
• Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
• Serve as the point of contact for our customers regarding inquiries following account opening
• Actively collect and analyze customer feedback to identify solutions that significantly improve the service
• Act as the communication interface between our customers, internal departments, and the 1st‑level call center
• Support colleagues wherever needed as a multi‑skill operative

Requirements

• Professional experience in customer service, ideally within the financial sector
• Initial experience dealing with courts, financial or regulatory authorities, and handling information requests or garnishments is an advantage
• Proactive, independent and service‑oriented working style with a focus on customer satisfaction and added value
• Strong interpersonal and problem‑solving skills
• Winner mentality: ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
• Confident use of common Office applications and first experience with ticketing tools (e.g., Zendesk)
• Fluent German and English, both written and spoken; additional languages are a plus

Core Competencies

Demonstrates expertise in customer service within the financial sector, effectively managing inquiries and regulatory requests while ensuring customer satisfaction. Proficient in analyzing feedback and collaborating with internal teams to enhance service delivery.

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