Responsibilities
- Develop relationships within assigned accounts across all lines of business;
- Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
- Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary;
- Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams;
- Follow up on and record customer requests through the company's official communication channels;
- Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes;
- Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues;
- Create and present reports tracking the customer's key indicators when required.
Requirements
- Bachelor's degree completed or in progress in Business Administration or a related field;
- Experience in customer service and managing large corporate accounts;
- Strategic mindset, strong analytical skills, and the ability to manage and deliver on metrics;
- Proficiency with presentation and analysis tools (PowerPoint, Google Slides, Excel, Google Sheets);
- Previous experience in the SaaS market;
- Experience using HubSpot.
Customer Success Analyst, People with Disabilities – PWD Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
