- Together we are rethinking the labor migration of international professionals from the ground up and, with our software solution Ankaadia, are revolutionizing how foreign skilled workers are recruited, recognized, and integrated into the German labor market.
- You plan and lead onboarding projects with our new customers and enable existing customers to get the most out of Ankaadia through account management, training, and support.
- You work closely with the product team to communicate and prioritize customer requirements.
- With your proactive mindset and approach, you are a key part of our growth strategy.
- As a customer success manager, you identify requirements and challenges together with our customers to tailor the Ankaadia software solution to their needs through precise configuration.
- You maintain an overview!
Requirements
- You have initial experience in customer support, ideally in a B2B software environment, a staffing/service agency, or in HR.
- You are passionate about innovative software products and comfortable using them.
- You demonstrate focused and confident communication as well as proactive behavior.
- With your positive, energetic, and creative manner, you build trust and enthusiasm with our customers.
- Ideally you have worked with a ticketing system (e.g., Zendesk or similar) and have experience managing support workflows and basic automations.
- You have very good written and spoken German and English.
- Ideally you have completed a degree in business, communications, social sciences, or a comparable qualification.
- You have a sense of humor and like to have fun at work.
Core Competencies
Demonstrates expertise in customer success management by effectively onboarding clients and tailoring software solutions to meet their needs. Proficient in managing support workflows and utilizing ticketing systems while maintaining strong communication in both German and English.
Highest-signal resume keywords
- Customer Success Management
- B2B Software Experience
- Ticketing System Proficiency
- German Language Proficiency
- English Language Proficiency
Hard Skills
- Customer Support
- Account Management
- Software Configuration
- Support Workflow Management
- Basic Automation
Soft Skills
- Proactive Behavior
- Focused Communication
- Trust Building
- Positive Attitude
- Creativity
Certifications & Qualifications
- Degree in Business
- Degree in Communications
- Degree in Social Sciences
Industry Keywords
- Labor Migration
- Skilled Workers Recruitment
- Onboarding Projects
- Customer Requirements
- Growth Strategy
Tools & Technologies
- Zendesk
Customer Success Manager Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
