- Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
- Build trusted relationships with key stakeholders, including executive sponsors and operational users
- Run scalable onboarding programs to shorten Time-to-Value and accelerate product adoption
- Create and execute standardized Success Plans tied to customer goals and measurable KPIs
- Use product and usage data to identify churn risk and upsell/cross-sell opportunities
- Translate customer insights into clear, actionable plans
- Monitor customer health, including usage, engagement and support trends, and proactively mitigate risks
- Communicate customer needs and product feedback to Product Management as the Voice of the Customer
- Improve Customer Success playbooks and processes to enable consistent, scalable outcomes across the team
Requirements
- 3+ years of Customer Success Management or commercial Account Management experience
- Experience in a B2B SaaS environment with proven results in retention and expansion
- Track record of managing multiple mid-market accounts and delivering measurable outcomes
- Strong stakeholder management and project management skills
- Ability to influence at executive and operational levels
- Comfortable working with CRM, customer-success and analytics tools
- Experience translating data into action
- Native-level German
- Fluent English
- Nice to have: experience in procurement, supply-chain management or procurement tech startups
- Affinity for tech and data-driven decision making
- Honest, fast, and open collaboration and strong communication skills
- Resourceful self-starter who holds high standards, has attention to detail, is intrinsically motivated and eager to learn
- Proactive hands-on working style with passion for customer-facing tasks
- Excitement about Alpas's mission and technology
Core Competencies
Demonstrates expertise in Customer Success Management within a B2B SaaS environment, focusing on customer adoption, retention, and expansion through data-driven decision making and effective stakeholder management. Proficient in creating actionable plans based on customer insights and monitoring customer health to mitigate risks.
Highest-signal resume keywords
- Customer Success Management
- B2B SaaS Experience
- Stakeholder Management
- Project Management
- Data-Driven Decision Making
ATS Optimization Keywords
Hard Skills
- Customer Retention
- Customer Expansion
- Onboarding Programs
- Success Plans
- Churn Risk Identification
- KPI Measurement
- Data Translation
- Account Management
- Customer Health Monitoring
- Voice of the Customer
Soft Skills
- Strong Communication Skills
- Resourceful Self-Starter
- Attention to Detail
- Proactive Working Style
- Collaboration
Industry Keywords
- Mid-Market Accounts
- Procurement
- Supply-Chain Management
- Procurement Tech
- B2B
Tools & Technologies
- CRM Tools
- Customer-Success Tools
- Analytics Tools
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Customer Success Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
