- Serve as the primary point of contact for customers and agency partners in Mandarin and English
- Develop deep understanding of customer business objectives, challenges, and success metrics
- Respond to customer inquiries and resolve issues promptly
- Drive customer adoption, usage, value realization, satisfaction, retention, and growth
- Match customers with suitable affiliates in the Levanta marketplace with publisher development
- Collaborate with sales to identify upselling and cross-selling opportunities
- Conduct regular customer check-ins and address concerns
- Advocate for customers internally and provide product feedback
- Monitor customer health and satisfaction metrics to mitigate churn and increase retention
- Maintain knowledge of Levanta's platform, industry trends, and best practices
- Collaborate cross-functionally with sales, engineering, product, and publisher development teams
Requirements
- Fluency in English (spoken and written) is required
- Native or fluent proficiency in Mandarin (spoken and written) is required
- Ability to train on US East Coast hours; working hours will be in China Standard Time
- Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar
- Background in e-commerce or affiliate marketing is strongly preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development
- Experience working with CRM software and business intelligence tools
- HubSpot knowledge and experience is a plus
- Must have a permanent address in one of the specified hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC
Core Competencies
Demonstrates fluency in Mandarin and English, with a strong focus on customer success and retention strategies. Proven ability to collaborate cross-functionally and leverage CRM software to drive customer satisfaction and growth.
Highest-signal resume keywords
- Fluency In Mandarin
- Fluency In English
- Customer Success Management
- E-Commerce Experience
- CRM Software Proficiency
ATS Optimization Keywords
Hard Skills
- Customer Adoption Strategies
- Value Realization
- Issue Resolution
- Customer Health Monitoring
- Upselling And Cross-Selling
- Product Feedback Advocacy
- Business Intelligence Tools
- Publisher Development
- Marketplace Knowledge
- Customer Check-Ins
Soft Skills
- Excellent Communication Skills
- Interpersonal Skills
- Problem-Solving Abilities
- Decision-Making Skills
- Collaborative Teamwork
Industry Keywords
- Affiliate Marketing
- E-Commerce
- Customer Retention
- Customer Satisfaction
- Cross-Functional Collaboration
Tools & Technologies
- HubSpot
- CRM Software
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Customer Success Manager, APAC – Mandarin & English Fluent Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
