Ensure high-quality customer contact by phone and in writing in German and French.
Handle customer inquiries competently and courteously.
Resolve customer issues as much as possible on first contact to increase customer satisfaction.
Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
Escalate more complex requests or complaints to the responsible specialist departments.
Work closely with internal specialist departments to ensure consistently high service quality.
Requirements
Completed vocational training and experience in customer-facing roles and administrative tasks.
Enjoy interacting with customers by phone.
Quick learner with a good technical aptitude.
Confident user of MS Office; experience with SAP and CRM systems is an advantage.
Excellent written and spoken German and French.
Strong communication skills, service orientation, flexibility, and an independent, reliable working style.
Ideally, professional experience in the energy sector or as an electrician and further training in commercial or technical fields.
#J-18808-Ljbffr
Handle customer inquiries competently and courteously.
Resolve customer issues as much as possible on first contact to increase customer satisfaction.
Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
Escalate more complex requests or complaints to the responsible specialist departments.
Work closely with internal specialist departments to ensure consistently high service quality.
Requirements
Completed vocational training and experience in customer-facing roles and administrative tasks.
Enjoy interacting with customers by phone.
Quick learner with a good technical aptitude.
Confident user of MS Office; experience with SAP and CRM systems is an advantage.
Excellent written and spoken German and French.
Strong communication skills, service orientation, flexibility, and an independent, reliable working style.
Ideally, professional experience in the energy sector or as an electrician and further training in commercial or technical fields.
#J-18808-Ljbffr
Customer Support Advisor – m/f/d Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
