- Oversee guest bookings and assist customers in planning their Tiny House stays
- Respond to inquiries across multiple channels, including website, email, and social media
- Manage reservations end-to-end, including upselling and activating promotions
- Provide support via the customer contact line, including handling and resolving inquiries
- Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
- Address and resolve guest concerns in a professional and timely manner
- Work cross-functionally with internal teams to maintain smooth day-to-day operations
Requirements
- At least 5 years of experience in customer service
- Demonstrated ability to drive results and proactively improve processes
- Background in travel, hospitality, or eco-tourism is highly advantageous
- Strong commitment to delivering high-quality customer experiences
- Excellent communication and interpersonal skills
- Composed under pressure, with the ability to manage challenging situations effectively
- Strong problem-solving skills and the ability to work independently when required
Core Competencies
Demonstrates extensive experience in customer service, with a strong focus on delivering high-quality customer experiences and effectively managing guest inquiries and concerns. Proficient in coordinating with internal teams and external partners to ensure operational efficiency in the travel and hospitality sectors.
Highest-signal resume keywords
- Customer Service Experience
- Process Improvement
- Communication Skills
- Problem-Solving Skills
- Hospitality Background
Soft Skills
- Interpersonal Skills
- Composure Under Pressure
- Independence
Industry Keywords
- Travel
- Hospitality
- Eco-Tourism
- Guest Bookings
- Reservations Management
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Customer Support Associate Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
