Responsibilities
- Deliver outstanding customer support via phone and email.
- Manage incoming tickets, investigate issues and ensure timely follow-ups.
- Provide first-level troubleshooting and escalate complex cases when needed.
- Guide customers through software workflows, settings and configuration screens using documented procedures.
- Support customers with how-to questions and common accounting workflows.
- Coordinate with internal specialists regarding escalated cases.
- Maintain accurate ticket documentation and contribute to knowledge base updates.
- Keep up with evolving tools, processes and product updates.
- Handle sensitive customer data with care and security.
- Maintain deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
Requirements
- Native French
- Excellent English communication skills (at least C1 level for both spoken and written)
- Experience in a customer-facing support role, ideally within a B2B or software environment
- Strong communication skills and ability to manage customer expectations professionally
- Structured and process-oriented approach to troubleshooting and ticket handling
- Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated
- Comfortable navigating complex software, settings, and configuration screens
- Fast learner with the ability to master complex software products over time
- Positive, proactive and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Customer Support Consultant, Native French, English C1 Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
