- Handle customer and partner requests quickly, thoughtfully, and carefully
- Resolve complex issues through Zendesk and occasional customer calls
- Discuss challenging cases with teammates in daily service catch-ups
- Collaborate with other GOhiring teams and partners
- Manage orders and maintain customer data
- Conduct analyses and prepare Help Center articles and reports
- Participate in discussions with job boards and support campaign management
- Identify opportunities for optimization and automation
- Partner with Customer Success, Product, and Finance to improve products and services
Requirements
- Full written and spoken fluency in German and English
- Professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products
- Clear communication via email, phone, or video
- Ability to stay organized in fast-paced situations
- Seeking a full-time role and willingness to grow with the company long term
Core Competencies
Demonstrates full fluency in German and English, with strong capabilities in customer service and support within a digital B2B environment. Excels in communication, organization, and collaboration to enhance customer experiences and optimize processes.
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Customer Support Expert – Product Support Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
