- Support users with account access and login issues
- Assist with billing, payments, and subscriptions
- Help users configure and access podcasts
- Handle upgrades, cancellations, and plans
- Troubleshoot technical problems
- Follow up on and elevate cases when necessary
- Accompany users in their inquiries and help resolve issues related to the digital media product
Requirements
- Advanced/fluent English, oral and written
- 1 to 3 years of experience in Customer Support, Customer Success, Subscription Operations, or similar positions
- Excellent written communication skills
- Problem-solving, patience, and customer orientation
- Ability to explain technical topics simply
- Autonomy and good judgment to resolve and elevate situations
- Comfort working with different digital platforms
- Experience in SaaS, digital products, media, memberships, or subscription models is a plus
- Knowledge of payment platforms, podcasts, or Customer Support tools is a plus
Core Competencies
Demonstrates expertise in Customer Support and Subscription Operations, with a strong ability to troubleshoot technical issues and assist users with digital media products. Proficient in communicating complex topics clearly and effectively in English, while maintaining a customer-oriented approach.
Highest-signal resume keywords
- Customer Support Experience
- Problem-Solving Skills
- Technical Troubleshooting
- SaaS Knowledge
- Excellent Written Communication
Soft Skills
- Patience
- Customer Orientation
- Autonomy
- Good Judgment
Industry Keywords
- Digital Media
- Podcasts
- Subscription Models
- Memberships
Tools & Technologies
- Payment Platforms
- Customer Support Tools
- Digital Platforms
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Customer Support I – Temporary, Contract Position Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
