Responsibilities
- You handle customer support queries via calls, chat, and emails, acting as the first point of contact
- You gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experience
- You continuously innovate and optimize internal processes with the team to elevate the customer experience
- You not only support our customers, but also the team on topics such as shift management or technical leadership
- You are working in projects to improve the support experience
Requirements
- Previous experience in a customer facing role
- Fluent German (C1) and English (C1)
- Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically.
- Proactive problem-solver - You take ownership in finding solutions to complex problems, and you go one step further in looking for solutions that stop the problem from happening again.
- Clear Communicator - You are able to communicate complex topics to a range of audiences in a clear, concise, and expert manner in written and oral form. You remain composed in difficult situations.
- Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution.
- Quick learner - You are quick to understand new technologies, processes, products, and enjoy keeping up to date and learning. You are keen to understand internal and the customers' financial processes.
Core Competencies
Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data-driven approach to problem-solving and process optimization. Exhibits a proactive mindset in addressing customer needs and improving the overall support experience.
Soft Skills
- Methodical Thinker
- Customer Oriented
- Quick Learner
Customer Support Specialist – German, English Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
