Data Specialist I

• Onboard, maintain, and ensure the accuracy of all client inventory
• Complete assigned Salesforce cases
• Handle inbound client calls
• Support internal teams on inventory data through escalation channels
• Provide technical support to clients and Tier 1 teams
• Execute and manage casework while ensuring data integrity and adherence to procedures
• Analyze data using core systems, applications, and DQL (DealerOn Query Language)
• Configure and troubleshoot inventory data syndication via FTP and APIs, including Homenet and vAuto
• Implement complex Lot Source configurations and data-flow logic
• Investigate and correct pricing discrepancies and missing vehicle or photo records
• Generate and manage data exports and imports between the platform and third-party/OEM sources
• Provide technical troubleshooting guidance to internal and external stakeholders
• Monitor departmental Slack channels and respond to escalated support requests
• Deliver phone support to clients, internal teams, and third-party entities
• Troubleshoot and resolve customer data inquiries
• Mentor newly onboarded personnel
• Contribute to internal systems overhaul and optimization initiatives
• Author technical Knowledgebase articles and other technical documentation

Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification
• Strong customer service phone proficiencies incorporating technical knowledge, professionalism, empathy, and communication skills
• Experience in a technical contact center environment
• 4+ years of technical support delivery experience
• 2+ years of DealerOn experience or hands-on experience with DealerOn’s products
• Ability to troubleshoot issues to their root cause and provide accurate, timely resolutions
• Ability to think critically and improve DealerOn’s products and processes
• Ability to adapt to changing department priorities and unexpected demands
• Ability to work effectively independently and as part of a team
• Previous knowledge and experience working with a database (SQL)
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
• Experience with at least one content management system (CMS), such as WordPress, Drupal, or Joomla
• Working knowledge of Agile methodology and ticket management systems such as JIRA
• Robust data management proficiencies
• B2B communication abilities
• Working knowledge of HTML/CSS
• Strong knowledge of Internet operations, computer systems, and Microsoft Office products
• Successful completion of a background check
• Must be a US resident

Core Competencies

Demonstrates expertise in technical support delivery, data management, and client communication, with a strong focus on troubleshooting and optimizing inventory systems. Proficient in using DealerOn products, Salesforce Service Cloud, and various content management systems to enhance operational efficiency.

Highest-signal resume keywords

• Technical Support Delivery
• DealerOn Experience
• Data Management Proficiencies
• Salesforce Service Cloud
• SQL Database Knowledge

ATS Optimization Keywords

Hard Skills

• Technical Support
• Data Analysis
• Inventory Management
• DQL (DealerOn Query Language)
• HTML/CSS
• Agile Methodology
• Ticket Management Systems
• Data Export/Import
• Case Management
• Complex Configuration Implementation

Soft Skills

• Customer Service
• Communication Skills
• Critical Thinking
• Empathy
• Team Collaboration

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• Technical Project Management Certification

Industry Keywords

• Technical Contact Center
• B2B Communication
• Data Integrity
• Inventory Data Syndication
• Background Check Compliance

Tools & Technologies

• Salesforce
• MS Office Suite
• Content Management Systems
• Slack
• FTP
• APIs