Delivery Director – Consulting

• Oversee delivery quality and customer satisfaction across all projects in the Eastern United States




• Act as a senior escalation point and trusted advisor to client executives




• Ensure projects are staffed for success in collaboration with Resource Management and Delivery Excellence teams




• Maintain compliance with NewRocket methodologies, margin control, and continuous improvement practices




• Engage on key projects to guide direction, resolve issues, and uphold delivery excellence




• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement




• Drive efficient utilization of global delivery resources, including collaboration with India teams




• Ensure smooth Sales-to-Delivery handoffs, aligning scope, estimates, and staffing needs




• Partner with Eastern US Sales leaders to expand accounts, secure new logos, and drive bookings growth




• Lead, coach, and mentor direct and indirect delivery team members




• Oversee career progression, hiring, and performance management for delivery talent




• Foster collaboration, trust, and high performance consistent with NewRocket's values




• Achieve regional KPIs including bookings, revenue under management, margin, CSAT, and utilization




• Strengthen Eastern US client relationships to drive expansion opportunities




• Represent the region in cross-company delivery initiatives and align with corporate goals

Requirements

• 12+ years of professional services or consulting experience, including 8-12 years in program/project management




• 5+ years leading delivery portfolios and managing large, distributed teams




• Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices




• Deep knowledge of consulting, professional services, enterprise delivery, and client-account management




• Deep knowledge of portfolio, program, and project-management methodologies and delivery governance




• Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption




• Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences




• Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios




• Excellent leadership, communication, and collaboration skills, with experience across multiple time zones




• Bachelor's degree or equivalent required




• Advanced certifications in Agile, PMP, SCRUM, or ServiceNow SPM preferred

Core Competencies

Demonstrates extensive experience in program and project management, with a strong focus on delivery excellence, client-account management, and enterprise AI delivery. Proven ability to lead and mentor teams while achieving regional KPIs and fostering client relationships.

Highest-signal resume keywords

• Program Management




• Project Management




• ServiceNow Knowledge




• Enterprise AI Delivery




• Leadership and Mentoring

ATS Optimization Keywords

Hard Skills

• Portfolio Management




• Delivery Methodologies




• Governance Practices




• Workflow Automation




• Data Readiness




• Cloud Platforms




• AI Governance




• Generative AI




• LLMs




• Agentic AI

Soft Skills

• Leadership




• Communication




• Collaboration




• Client Trust Building




• Performance Management

Certifications & Qualifications

• Agile Certification




• PMP Certification




• SCRUM Certification




• ServiceNow SPM Certification

Industry Keywords

• Professional Services




• Consulting




• Delivery Excellence




• Client-Account Management




• Cross-Company Initiatives

Tools & Technologies

• ServiceNow




• Agile




• PMP




• SCRUM




• ServiceNow SPM