Device Technology Technical Support Specialist

Responsibilities

• Configure, implement, test, and support print, scan, fax, document management, print management, secure print, document capture, and workflow solutions
• Support installations, upgrades, configurations, testing, post-implementation activities, and on-site technical support as required
• Diagnose, resolve, document, and follow through on technical support cases involving hardware, software, connectivity, network, operating system, application, cloud service, and workflow issues
• Escalate and coordinate complex issues with internal teams, Technical Specialists, manufacturers, and subject matter resources
• Provide timely, professional, customer-focused technical assistance to Channel Partners, customers, and internal Fujifilm Canada teams
• Participate in customer meetings, technical reviews, implementation planning, and training activities
• Deliver product, solution, and troubleshooting training
• Develop and maintain technical documentation, knowledge articles, configuration guides, troubleshooting procedures, and support standards
• Participate in knowledge-sharing activities, special projects, and continuous improvement initiatives
• Identify recurring issues, perform root-cause analysis, and recommend improvements
• Maintain accurate records of support activity, project status, training, escalations, resolutions, and follow-up actions
• Maintain current knowledge of industry trends, technologies, cloud services, cybersecurity considerations, and support practices
• Comply with customer policies, site-access requirements, safety procedures, security protocols, escalation procedures, service standards, and workplace policies

Requirements

• Five or more years of experience in field service, technical support, systems administration, or solution implementation
• Preferably experience working with Office Toner Based Equipment products
• Experience supporting print management, document workflow, managed print, business process, or enterprise content management solutions
• Strong knowledge of multifunction printers, print drivers, print servers, scanning, faxing, secure print, fleet management, document capture, and workflow technologies
• Working knowledge of Windows desktop and server environments, Microsoft Office, networking, TCP/IP, authentication, cloud-based services, and basic security concepts
• Ability to troubleshoot technical issues, manage support cases, prioritize work, and follow through independently
• Experience providing technical training, demonstrations, documentation, or knowledge transfer
• Strong communication, interpersonal, and relationship-building skills, including ability to explain technical concepts to non-technical audiences
• Ability to work effectively with customers, Channel Partners, vendors, internal teams, and other cross-functional stakeholders
• Regular travel required
• Occasional overtime as needed

Core Competencies

Demonstrates expertise in configuring and supporting print management, document workflow, and technical support solutions, with a strong focus on customer service and effective communication. Proficient in troubleshooting technical issues across various platforms and providing training and documentation to enhance user understanding and operational efficiency.

Highest-signal resume keywords

• Print Management Solutions
• Technical Support
• Document Workflow
• Multifunction Printers
• Windows Desktop and Server Environments

Hard Skills

• Print Management
• Document Capture
• Workflow Technologies
• Troubleshooting
• Configuration Guides
• Root-Cause Analysis
• Cloud-Based Services
• Networking
• TCP/IP
• Office Toner Based Equipment

Soft Skills

• Strong Communication
• Interpersonal Skills
• Relationship-Building
• Customer-Focused Assistance
• Ability to Explain Technical Concepts

Industry Keywords

• Field Service
• Technical Support
• Systems Administration
• Solution Implementation
• Managed Print

Tools & Technologies

• Microsoft Office
• Print Drivers
• Print Servers
• Scanning
• Faxing