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- Lead strategic client partnerships and own end-to-end account management
- Serve as primary relationship owner and trusted advisor to senior client stakeholders
- Drive account strategy, renewal planning, and expansion opportunities
- Build and execute formal account plans, growth roadmaps, forecast assumptions, and executive communication alignment
- Maintain proactive executive-level client engagement and identify issues early
- Partner with Delivery on contracted service performance, implementations, onboarding, outcome realization, and early-life governance
- Align delivery, operations, product, technology, Sales, Marketing, and other internal teams to client goals
- Maintain contractual obligations, SLA commitments, and approved commercial/LOB template compliance
- Conduct quarterly business reviews and present business performance, value metrics, and roadmap progress
- Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions
- Identify and develop upsell and cross-sell opportunities
- Manage contract renewals, pricing discussions, and change requests
- Support account-specific RFPs through solution alignment, commercial scoping, and coordination with Sales and Pricing
- Own account profitability (CM/OM), monitor billing accuracy, and resolve payment issues with Finance
- Oversee issue resolution, mitigation planning, and performance escalations
- Serve as primary commercial and relationship escalation point
- Support transformation initiatives and contribute to knowledge sharing and best-practice development
- Monitor industry trends and competitive insights to inform client strategies
- Maintain pipeline, opportunity, and contract data in Salesforce for forecasting and portfolio reporting
- Lead multidisciplinary teams to create a One Conduent operating model
Requirements
- 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles
- Success owning complex accounts end-to-end, including renewals, growth, and delivery performance
- Effective communication with senior executives and internal cross-functional teams
- Understanding of service delivery models, operational governance, and client lifecycle management
- Strategic problem-solving and value-added solution delivery
- Ability to lead collaborative teams across service delivery, product, and operations
- Knowledge of contractual terms, service level agreements, and commercial frameworks
- Ability to deliver polished business reviews and executive presentations
- Bachelor's degree in Business or a related field
- Ability to travel as needed to maintain client relationships and onsite presence
- Ability to own and deliver against revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement metrics
Core Competencies
Demonstrates expertise in Account Management and Client Partnership, with a strong focus on strategic planning, relationship building, and delivering value-added solutions. xayajpt Proven ability to lead cross-functional teams and manage complex accounts to drive revenue growth and client satisfaction.
Highest-signal resume keywords
- Account Management
- Client Partnership
- Strategic Problem-Solving
- Service Delivery Models
- Contractual Terms
ATS Optimization Keywords
Hard Skills
- Account Strategy
- Renewal Planning
- Growth Roadmaps
- Financial Reviews
- Business Performance Metrics
- RFP Coordination
- Revenue Retention
- Profitability Management
- Client Lifecycle Management
- Executive Presentations
Soft Skills
- Effective Communication
- Collaborative Leadership
- Proactive Engagement
- Strategic Thinking
- Issue Resolution
Industry Keywords
- Service Level Agreements
- Operational Governance
- Commercial Frameworks
- Client Satisfaction
- Upsell Opportunities
Tools & Technologies
- Salesforce
Director, Client Partner – Commercial Accounts Arbeitgeber: Jobtailor
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