- Manage people managers and individual contributors in the Customer Application Specialist, EMEA Academy and Technical Excellence teams
- Provide the best customer and employee experience and meet or exceed sales quota
- Drive coverage optimization and balance workloads across the team
- Communicate with management levels, business operations, and complex customer environments
- Manage effective business development throughout pre- and post-sales processes through technical expertise
- Plan, develop, and utilize human resources supporting the EMEA field organization, training facility, Technical Excellence team, and IDO partner support
- Develop internal partnerships and external relationships to understand customer requirements, recommend solutions, and influence future product design
- Monitor industry trends, developments, and competition
- Manage employees providing technical expertise to the field organization
- Develop, maintain, and use reporting tools to monitor and adjust Application Engineer utilization
- Partner with sales managers and business partners to demonstrate the value of OneAgilent
- Coach employees and create meaningful development plans
- Develop team competency for current and future market needs
- Direct resources to implement tactical business plans and pre-sales Customer Application Specialist activities
- Develop and implement solutions to department issues and evolve the support organization with market needs
- Focus on Customer Experience in line with the company brand promise
- Report directly to the Associate Vice President EMEA HDx
- Travel 35% of the time
Requirements
- Master Degree or University Degree or equivalent - a PhD or MBA is a plus
- Minimum of 5 years related experience as people manager
- Solid Business Management Skills
- Customers & employees negotiations skills at all senior level, including handling client discussions, resolving internal and external conflicts, and managing difficult conversations
- Solid understanding and experience in the Life Sciences/Clinical Diagnostics market segment
- Fluent in English, written and verbal
- Willingness/ability to travel 35% of the time
Core Competencies
Demonstrates strong leadership in managing teams and driving customer experience while leveraging technical expertise in the Life Sciences/Clinical Diagnostics market. Capable of developing internal and external partnerships to influence product design and optimize business development processes.
Highest-signal resume keywords
- People Management
- Business Development
- Customer Experience
- Life Sciences/Clinical Diagnostics Expertise
- Negotiation Skills
ATS Optimization Keywords
Hard Skills
- Business Management
- Reporting Tools Development
- Technical Expertise
- Sales Quota Achievement
- Workload Optimization
Soft Skills
- Conflict Resolution
- Coaching
- Communication
- Relationship Building
- Team Development
Certifications & Qualifications
- Master Degree
- University Degree
- PhD
- MBA
Industry Keywords
- Customer Application Specialist
- EMEA Academy
- Technical Excellence
- Market Trends
- Pre-Sales Processes
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Director – Customer Application Specialist, EMEA Arbeitgeber: Jobtailor
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