- Build a relationship function for provider systems connected to Redox's healthcare interoperability network
- Own and maintain relationships with an initial patch of provider systems, starting with the top 25 health systems and/or all Epic-based customers
- Serve as the primary point of contact for hospital IT and integration teams
- Keep provider systems informed of new Redox features and build referenceability
- Generate fast-pass introductions between Redox customers and assigned provider systems
- Identify potential direct commercial relationships between Redox and provider systems
- Define and refine outreach cadence and relationship-management processes
- Track and report engagement, referenceability status, and lead signals during the initial six-month pilot
- Partner with Customer Success, Sales, and Product to improve network stickiness and customer outcomes
- Operate as a high-ownership individual contributor in a remote, asynchronous culture
Requirements
- Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies
- Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers
- Comfort operating with high ambiguity and no established playbook
- Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation
- Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems
- Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team
- Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal
- Proficiency with modern customer success and CRM tooling; hands-on experience with Vitally or comparable CS platforms, Salesforce, Zendesk, Gong, and workflow automation tools such as Zapier strongly preferred
- Comfortable operating in a remote, asynchronous organizational culture
- Strong AI proficiency and comfort using AI tools such as Claude strongly preferred
- Familiarity with health data exchange frameworks and standards such as Carequality, TEFCA, and HL7/FHIR
- Experience building a net-new function or team within a growth-stage company
- Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking
Core Competencies
Demonstrates expertise in building and maintaining relationships within the healthcare interoperability network, with a strong focus on provider systems and health data exchange. Proficient in customer success methodologies and CRM tools to enhance engagement and outcomes.
Highest-signal resume keywords
- Customer Success Experience
- Provider/Client Relations
- Health Data Exchange Knowledge
- Relationship Management
- CRM Tool Proficiency
Hard Skills
- Health Data Exchange
- HIPAA Compliance
- Relationship Management
- Engagement Tracking
- Pipeline Reporting
Soft Skills
- Excellent Communication
- Trust-Building
- Autonomous Management
- Adaptability to Ambiguity
Industry Keywords
- Healthcare Interoperability
- Health Tech
- Provider Systems
- Integration Stakeholders
- Carequality
- TEFCA
- HL7/FHIR
Tools & Technologies
- Salesforce
- Zendesk
- Gong
- Vitally
- Zapier
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Director, Customer Success – Connection Networks Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
